TeleTech

Human Capital and Personnel Data Analyst

TeleTech$77K — $176K *
Education, Government & Non-Profit
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 11+ years of experience in human capital or personnel analytics
  • Proficiency in SQL for data retrieval from multiple databases
  • Proficient in Python for data cleaning and integration
  • Expertise in Tableau for developing impactful dashboards
  • Experience providing actionable insights and recommendations from data analysis
  • Ability to engage with leaders to assess organizational needs
  • Active TS/SCI clearance, with willingness to undergo a polygraph exam
  • Bachelor's degree in a relevant field

Responsibilities

  • Deliver human capital analytical services in sync with project stakeholders
  • Advise clients on data issues and recommend improvements
  • Leverage technology to analyze personnel data focusing on root causes
  • Develop and present reports for executive forums and management plans
  • Analyze hiring pipeline and recommend manpower strategies
  • Collaborate with various teams to suggest staffing changes
  • Maintain updated frameworks for human capital programs

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial and retirement benefits
  • Tuition assistance and professional development opportunities
  • Work-life balance programs and paid leave
  • Recognition awards for exceptional performance
Full Job Description
Human Capital and Personnel Data Analyst
The Opportunity:

Deliver a human capital and personnel analytics program of services for analysis in coordination with government project stakeholders. Provide expertise, guidance, consultation, facilitation, and thought leadership to the client or project team for a human capital or personnel analytics program of services. Coordinate with client and project staff to identify and recommend mitigation options for data and process shortfalls, as well as develop improvement and remediation recommendations to align personnel and positional data and management practices to strategic resource guidance. Advise analysis leadership on key human capital or personnel data results and trends across civilian, military, and contractor positions. Leverage tools or technologies to develop and maintain Tableau dashboards to perform root cause analysis on protracted issues affecting personnel and positional data, including gaps, inconsistencies, and alignment to corporate business rules. Develop and provide reports and briefings in support of personnel and executive resource forums, including monthly executive-level summaries on key activities and improvement areas. Update annual personnel management plans on key activities and improvement areas. Provide quarterly updates to annual plans and periodic updates and status reports of ongoing and emerging requirements. Analyze the hiring pipeline and resources in use to inform strategic manpower shifts within analysis. Collaborate with HD, career services, and analysis organizations to recommend staffing changes and provide recommended courses of actions to achieve the mission of analysis. Investigate evolving and current HD policies or programs for understanding, impact, and implementation within analysis. Provide input and recommendations for leadership decision-making. Document and keep current decision-making frameworks or processes and implementation guidance for human capital programs and personnel analytics processes. Work without considerable direction, and mentor or supervise team members.

You Have:
  • 11+ years of experience in human capital or personnel analytics
  • Experience using SQL to pull specific data from multiple databases
  • Experience using Python to clean and join disparate datasets, and Tableau to build and maintain impactful dashboard visualizations
  • Experience with data analysis, and providing insights and recommendations from analysis that then influence and inform decision-making
  • Experience engaging with leaders to assess organizational needs and develop high-impact solutions
  • Experience coordinating activities performed by specialists or staff
  • Knowledge of the government intelligence mission and the Intelligence Community (IC)
  • Ability to manage competing priorities
  • Active TS/SCI clearance; willingness to take a polygraph exam
  • Bachelor's degree


Nice If You Have:
  • Experience with IC research tools or databases
  • Experience with data science environments such as Syntasa or Databricks
  • Experience with strategic planning processes or methodologies
  • Possession of excellent verbal and written communication skills
  • Possession of excellent grammatical, analytical, and organizational skills


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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