Job Summary
Provide operational and technical support for HR technology platforms (e.g., SAP, SuccessFactors) to ensure data integrity, efficient system functionality, and effective reporting. Serve as a key contributor within the HRIT team by supporting system maintenance, troubleshooting issues, assisting with projects, and identifying opportunities for process improvement.
Essential Functions
Maintain the integrity, accuracy, and confidentiality of HR master data within HR systems.
Perform routine data audits and and validations to ensure data quality compliance.
Serve as a liaison between HR, IT, and vendors to support HR system operations and issue resolution.
Support HRIT projects by assisting with requirements gathering, documentation, testing, and implementation activities.
Analyze business processes and recommend incremental system or workflow improvements.
Participate in system testing activities (UAT, regression testing) for upgrades, enhancements, and patches.
Provide functional support and basic configuration assistance for HR systems (e.g., SuccessFactors modules).
Generate standard and ad hoc reports using reporting tools and dashboards.
Assist in maintaining HR dashboards and analytics to support data-driven decision-making.
Perform routine system maintenance activities, including monitoring integrations and resolving errors.
Research and troubleshoot HR system issues and escalate complex problems as needed.
Education:
Bachelor's degree in information systems, Human Resources, Business, or related field.
Experience:
2-4 years of experience supporting HR systems or HR technology platforms.
Experience with HRIS platforms such as SAP or SuccessFactors preferred.
Basic experience with reporting tools (e.g., Excel, Power BI, Tableau).
Exposure to system testing, data validation, and process documentation.
Familiarity with data structures and basic SQL is a plus.
Skills:
Strong analytical and problem-solving skills.
Effective communication and interpersonal skills.
Ability to manage multiple priorities and meet deadlines.
Strong attention to detail and data accuracy.
Proficiency in MS Office tools, especially Excel
