The Opportunity The
HR Talent Application Specialist administers, configures, and supports HR talent and service-delivery applications, including SAP SuccessFactors (Performance Management, Goals, Succession Planning, and Mentoring) and Zendesk. This role partners with HR, IT, and business stakeholders to optimize talent processes, manage system enhancements and integrations, troubleshooting issues, develop reporting and analytics, and drive user adoption. The specialist also identifies opportunities to leverage automation and Artificial Intelligence to improve efficiency, accuracy, scalability, and overall employee experience.
Key Responsibilities- Support annual and ongoing talent management processes through system configuration, testing, reporting, troubleshooting, and user support.
- Goal plan administration, performance form configuration, feedback processes, route maps, permissions, templates, calibration support, and performance reporting.
- Succession planning administration, including talent profiles, talent cards, succession nominations, talent pools, replacement planning, talent review preparation, reporting, and data integrity.
- Mentoring program administration, including program setup, participant experience, matching processes, communications, reporting, and continuous improvement.
- Administer and optimize Zendesk (HR Help Center) to support HR service delivery by:
- Configuring ticket forms, fields, workflows, automations, triggers, service level agreements (SLAs), routing rules, views, and macros.
- Managing users, roles, permissions, and security settings to ensure appropriate access and compliance.
- Enhancing service operations through process automation, workflow optimization, and continuous improvement initiatives.
- Developing dashboards and reports to monitor service performance, identify trends, and support data-driven decision making.
- Supporting integrations with HR and business systems, troubleshooting platform issues, coordinating vendor support, and managing system enhancements.
- Delivering end-user training and support.
- Serve as a subject matter expert and trusted advisor by proactively identifying business needs, evaluating system capabilities, recommending solutions, and driving issues through resolution with minimal supervision.
- Ensure integration with other 3rd party systems are working as expected to maintain user base data within the application.
- Lead or support system upgrades, enhancements, release reviews, configuration changes, regression testing, user acceptance testing (UAT), defect resolution, and production deployment activities.
- Analyze processes, gather requirements, and translate business needs into scalable system solutions and process improvements Develop and maintain system documentation, including configuration workbooks, business process documentation, support procedures, testing scripts, troubleshooting guides, release notes, training materials, and knowledge articles.
- Ensure data accuracy, privacy, security, and regulatory compliance through audits, system validation, role-based security reviews, data quality monitoring, and issue resolution.
- Generate, validate, and analyze reports, dashboards, and metrics to support talent programs, leadership decision-making, service delivery performance, and continuous improvement efforts.
- Identify, evaluate, and leverage Artificial Intelligence (AI) and automation capabilities to improve HR service delivery, streamline processes, reduce manual effort, enhance user experiences, improve data quality, and increase operational efficiency.
- Stay current on emerging HR technology trends, vendor roadmaps, and best practices to recommend innovative solutions that maximize system value and business outcomes.
Preferred Qualifications- 5+ years' experience in related field.
- Hands on experience administering and configuring within HR systems such as:
- SAP SuccessFactors
- Oracle Fusion HCM
- Workday
- Strong understanding of talent management processes, including goal setting, performance reviews, feedback, succession planning, talent reviews, mentoring programs, and employee development.
- Experience with learning and maintaining new HR technology modules.
- Experience supporting annual performance cycles, goal plan launches, form configuration, route maps, permissions, templates, calibration support, and related communications.
- Strong troubleshooting skills with the ability to diagnose configuration, data, permissions, integration, workflow, and end-user experience issues.
- Experience with end-to-end testing, including unit testing, integration testing, regression testing, user acceptance testing, test script development, and defect tracking.
- Ability to explain complex system logic, configuration decisions, reporting outputs, and process impacts to both technical and non-technical stakeholders.
- Demonstrated understanding of role-based access controls, data privacy and compliance requirements, audit processes, and the appropriate management of sensitive employee and talent data.
- Experience partnering with HR Centers of Expertise, HR Operations, IT, Digital and Information Technology, vendors, and business leaders to deliver system enhancements and process improvements.
- Strong documentation, communication, facilitation, and change management skills, with the ability to support training, adoption, and ongoing user enablement.
- Demonstrated curiosity and initiative in researching new system functionality, emerging HR technology trends, and Artificial Intelligence capabilities.
- Proven ability to independently identify inefficiencies and make sound recommendations based on system capabilities, feasibility of execution and system best practices.
Minimum QualificationsAll applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following:
- criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Work Environment/Physical DemandsHybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.
Salary PlanADM: Administrative/Business
Job Grade016
