JP Morgan Chase & Co.

HR Quality Controls Manager - Vice President

JP Morgan Chase & Co. • $130K — $180K *
Newark, DE 19713In-Person
Business Services
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 5+ years of experience in quality assurance, controls, audit, operational risk, or HR operations.
  • 2+ years of direct people management experience.
  • Experience in a highly regulated, process-driven environment.
  • Bachelor's degree required.
  • Proven ability to set strategy and drive outcomes across distributed teams.
  • Strong judgment for decision-making using policy, data, and risk analysis.
  • Advanced stakeholder management and ability to influence without authority.
  • Strong written communication skills for audit-ready documentation.
  • Exceptional organizational leadership across competing demands.

Responsibilities

  • Manage and develop a team of QA analysts, overseeing hiring, onboarding, and performance reviews.
  • Establish capacity planning and workload balancing to meet QA targets.
  • Create succession and cross-training plans for operational resilience.
  • Lead calibration sessions for consistent scoring and policy interpretation.
  • Maintain SOPs/playbooks and ensure adherence to guidelines for investigations.
  • Ensure alignment with control programs and reporting requirements.
  • Act as a senior contact for HR operations leaders on quality performance.
  • Influence process owners to adopt systemic process fixes and negotiate priorities.
  • Provide executive-ready reporting with actionable recommendations based on trends.
  • Identify opportunities for automation and standardization in QA workflows.

Benefits

  • Opportunity to lead a global HR Quality Assurance Team.
  • Focus on driving improvements in quality outcomes and employee experience.
  • Engagement with a large workforce of 265,000+ employees.
  • Emphasis on developing a strong controls culture.
  • Potential for career advancement and professional growth opportunities.
Full Job Description
JOB DESCRIPTION

Role Overview

As aVP Manager in HR Quality Controls, you willlead the HR Quality Assurance Team, setting the quality strategy, operating, and performance standards across global Employee Help and Employee Relations processes supporting 265,000+ employees. You will drive a strong controls culture, deliver measurable improvements in quality outcomes, and partner with HR operations and control functions to reduce operational risk and improve employee experience.

Job Responsibilities

  • Manage and develop a team of QA analysts, including hiring, onboarding, goal-setting, coaching, and performance reviews.
  • Establishcapacity planning, coverage models, and workload balancingto meet monthly/quarterly QA targets.
  • Create succession and cross-training plans to ensureresilience and continuityacross time zones and peak periods.
  • Leadcalibration sessionswith internal teams and stakeholders to ensure consistent scoring and interpretation of policy.
  • Maintain and evolveSOPs/playbooksand ensure adherence to strict guidelines for investigation and documentation.
  • Ensure alignment with firmwide control programs and reporting requirements.
  • Act as a senior point of contact for HR operations leaders, Employee Relations partners, and control stakeholders on quality performance and trends.
  • Influence process owners to adoptsystemic fixes; negotiate priorities and timelines across multiple teams.
  • Provideexecutive-ready reportingand synthesize trends into actionable recommendations.
  • Own dashboards/KPIs (e.g., defect rate, repeat errors, aging, rework, SLA impact, training effectiveness, risk themes).
  • Identify opportunities forautomation/standardizationin QA workflows and reporting (where appropriate)

Required qualifications, capabilities, and skills:

  • 5+ yearsof experience in quality assurance, controls, audit, operational risk, or HR operations (or equivalent).
  • 2+ years of people management experience(direct leadership of analysts/reviewers; coaching and performance management).
  • Demonstrated experience operating in ahighly regulated, process-driven environmentwith strong documentation discipline.
  • Bachelors degree required
  • Proven ability toset strategy and executethrough others1riving outcomes across a distributed team.
  • Strong judgment with ability to make and defend decisions usingpolicy, data, and risk-based reasoning.
  • Advanced stakeholder management: ability toinfluence without authority, handle escalations, and drive adoption of best practices.
  • Strong written communication: ability to produceclear, audit-ready documentationand concise leadership updates.
  • Strong organizational leadership: creates structure, prioritization, and disciplined follow-through across competing demands.
  • Comfort with global coverage and flexible scheduling to meet business needs across regions.

Preferred qualifications, capabilities, and skills:

  • Advanced degree or relevant certifications a plus.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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