Responsibilities

HR Program Manager, Employee Services & Total Rewards

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Meet the Recruiter: Amber Smallwood

What You'll Get To Do:

This role is responsible for leading vendor governance and operational excellence for Employee Services, with a primary focus on third-party service providers (e.g., TCS), Business Unit (BU) engagement, and cross-functional HR program delivery. The position serves as the central liaison between Employee Services, HR Operations, and Business Unit leaders, ensuring service delivery meets agreed Service Level Agreements (SLAs), aligns to business priorities, and continuously improves employee experience. Additionally, this role leads project management for Benefits and Retirement initiatives, driving execution across complex, multi-stakeholder programs.

Vendor Management & Governance

• Own end-to-end relationship with Employee Services vendors (including TCS)
• Manage vendor scorecards (quality, timeliness, satisfaction, cost)
• Lead governance reviews and performance improvement actions

Business Unit Liaison & Alignment

• Act as primary liaison with BU HR Operations leaders
• Lead biweekly forums with HR Ops leads
• Translate BU needs into service delivery improvements

Operational Rhythm & Performance Management

• Lead biweekly operational meetings and reporting
• Track SLA performance, case volumes, and trends
• Drive root cause analysis and continuous improvement

Project & Program Management (Benefits & Retirement)

• Lead special projects (Benefits, Retirement, compliance updates)
• Manage timelines, stakeholders, risks, and deliverables

Continuous Improvement & Employee Experience

• Drive service improvements and efficiency gains
• Enhance employee experience across Employee Services

Success Measures:

• Vendor SLAs consistently met or exceeded
• Strong BU HR Ops partnerships
• Clear visibility into service performance metrics
• Successful delivery of Benefits and Retirement programs
• Improved employee experience and operational efficiency

Qualifications

What You'll Bring:

Education and Experience:

• 8-12+ years in HR Operations, Shared Services, Vendor Management, or Total Rewards
• Experience managing outsourced vendors (e.g., TCS)
• Strong understanding of SLAs and performance metrics
• Proven project management experience
• Strong stakeholder management and communication skills
• Analytical and data-driven mindset

Benefits & Perks - What's In It For You:

Panasonic prioritizes total well-being and offers comprehensive benefits options to support physical, emotional, financial, social, and environmental health:

• Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits - Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs -Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
• Employee Recognition Program - High5 employee recognition and awards platform, quarterly and annual employee recognition
• Annual Bonus Program - Opportunity for an annual performance-based bonus.

The wage range of $100,000 - $115,000 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives.

We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.

Thank you for your interest in Panasonic.

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