AbbVie

HR Operations Case Management Lead

AbbVie • $100K — $130K *
North Chicago, IL 60064In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in HR, Computer Science, IT, or related field, or equivalent experience.
  • 5+ years in HR Operations with experience in case management and ServiceNow or similar platforms.
  • 8 years of work experience overall.
  • Strong understanding of HR Operations and HRSD processes.
  • Proven experience in system design, scripting, and application customization.
  • Proficiency in system functionality, technical design, and process improvement.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication and collaboration skills in diverse teams.
  • Preferred: ServiceNow certifications (Certified System Administrator or Certified Implementation Specialist).

Responsibilities

  • Gather and analyze business requirements, translating them into technical specifications for ServiceNow.
  • Manage the design and intake of ServiceNow Case Management modules and enhancements.
  • Partner with technical teams to configure and customize ServiceNow applications.
  • Provide expert guidance on best practices to optimize ServiceNow capabilities.
  • Conduct data analysis and reporting to support decisions and identify improvements.
  • Collaborate with HRSD process owners to refine existing services and processes.
  • Develop and maintain detailed documentation of business requirements and design specifications.
  • Train and support users on new or modified features.

Benefits

  • Comprehensive benefits package including paid time off (vacation, holidays, sick days).
  • Medical, dental, and vision insurance offered to eligible employees.
  • Eligibility for short-term incentive programs (based on company discretion).
  • 401(k) retirement plan available for eligible employees.
Full Job Description
Job Description

The HR Operations Case Management Lead will be responsible for gathering business requirements, designing, and guiding the HR Case Management solutions. This role requires a strong understanding of HR Service Delivery (HRSD) principles and the ability to collaborate with cross-functional teams to deliver business process improvements. The ideal candidate will have experience in ServiceNow or other case management platform configuration, administration, and integration with various systems.

Responsibilities:
  • Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions within the ServiceNow platform.
  • Manage the intake of requirements and design of ServiceNow Case Management modules and enhancements.
  • Partner with BTS, DDS, and vendor partners to configure and customize ServiceNow applications, including workflows, forms, etc.
  • Provide expert guidance and best practices for utilizing ServiceNow capabilities to drive business process optimization.
  • Lead and perform data analysis and reporting to support decision-making and identify improvement opportunities across platform.
  • Collaborate with HRSD process owners and other stakeholders to improve existing services and processes.
  • Develop and maintain detailed business requirements documentation, including design specifications, initial story drafts and procedures.
  • Provide training and support to users for new or modified features and functionalities.
  • Stay current with industry trends and advancements in ServiceNow technology to continually improve service offerings.


Qualifications
  • Bachelor's degree in Human Resources, Computer Science, Information Technology, or a related field, or equivalent experience.
  • 5 + years of experience in Human Resources, HR Operations with prior system and platform

experience, including case management and ServiceNow HRSD module configuration or similar platforms.
  • 8 years work experience.
  • Strong understanding of HR Operations and HRSD processes and best practices.
  • Proven experience in system design, scripting, and application customization.
  • Proficiency in system functionality, technical design and process improvement.
  • Excellent problem-solving skills with a keen eye for detail.
  • Effective communication and collaboration skills with the ability to work effectively in a diverse team environment.
  • ServiceNow certifications (such as Certified System Administrator or Certified Implementation Specialist) are preferred.


Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

About AbbVie

AbbVie develops pharmaceuticals and medical devices. They provide products and services to therapeutic areas including immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology.

AbbVie Careers

Joining AbbVie means becoming part of a global team dedicated to making a remarkable impact on patients' lives. At AbbVie, our employees are united in the pursuit of groundbreaking innovation and are committed to transforming the future of healthcare with leading-edge science.

Work You’ll Do

At AbbVie, you’ll collaborate with some of the brightest minds in the industry to solve challenging problems that have a high impact on society. Our culture fosters growth and embraces leadership and diversity training, ensuring that every team member can thrive.

Explore Job Opportunities

AbbVie offers a wide range of job opportunities and career paths, providing a platform where professionals can propel their careers forward. From research and development to marketing and sales, the potential to make a significant impact is limitless.

Internship Programs

Kickstart your career with an AbbVie internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at AbbVie are considered integral members of the team and are given tasks that are both challenging and rewarding.

Professional Growth and Development

We believe in nurturing our team's professional growth through comprehensive training programs, leadership development opportunities, and continuous learning. Our commitment to your career growth is reflected in our robust offerings that enhance your skills and knowledge.

Benefits and Culture

AbbVie is dedicated to supporting our employees' well-being both inside and outside of work. Our benefits package includes health, financial, and social benefits that are designed to support the diverse needs of our employees. Our inclusive culture encourages collaboration and innovation, fostering a workplace where all can excel.

Hiring Process

Our hiring process is designed to ensure a match that will be beneficial both for the company and for your career aspirations. From resume submission to interview, each step is an opportunity to showcase your skills and fit with the AbbVie team.

Networking and Career Advancement

At AbbVie, networking doesn’t just enhance your career; it propels it. We encourage our employees to engage internally and externally to build relationships that foster personal and professional growth.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference.

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Explore AbbVie Jobs

Whether you’re seeking to advance your career in a dynamic and empowering environment, or looking for a place where you can innovate, lead, and contribute to something bigger, AbbVie is the place for you. Join us in our mission to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
Learn more about AbbVie
Size
50,000 employees
Market Cap
$288.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$4.6 billion
Founded
2013
5 Year Trend
+17%
Revenue
$45.8 billion
NASDAQ
ABBV
* Ladders Estimates

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