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The HR Operations Analyst provides essential support across core HR functions, including data entry, onboarding, payroll coordination, and employee services. Working closely with HR team members, this role helps maintain system accuracy, uphold compliance standards, and assist with process improvements to ensure smooth and efficient HR operations across the organization.

Responsibilities

• Partner with global HR colleagues to deliver consistent, high-quality HR services across regions
• Maintain accurate employee data and records to support the full employee life cycle
• Monitor and assist with HR operational workflows, including onboarding, offboarding, and internal movements
• Provide administrative support such as managing invoices, procurement needs, scheduling, and updating employee information in Workday
• Perform payroll-related data tasks with precision to ensure timely and accurate processing
• Respond to employee inquiries with professionalism, meeting defined service level agreements (SLAs)
• Generate ad hoc reports and fulfill census data requests for compliance and planning purposes
• Payroll support tasks
• Collaborate with third-party administrator to optimize Workday-driven processes and co-sourced services

Skills and Experience

• 6 months - 3 years of professional experience in HR operations, finance, or related role
• Bachelor's degree in Human Resources, Business, Finance, or a related field.
• Experience with Workday or similar HRIS platforms.
• Strong attention to detail in managing employee data and payroll-related tasks.
• Proficient in Microsoft Excel, with skills in managing spreadsheets and performing data analysis using formulas and pivot tables.
• Adaptable and proactive in identifying and resolving efficiencies within set processes
• Clear and professional communication, especially in employee support
• Ability to manage multiple tasks and meet service-level deadlines
• Collaborative mindset and willingness to learn from cross-functional teams

Location: West Chester, PA (Hybrid - 3 days per week in the office),

Resolution Life is committed to disclosing a reasonable estimate of the base salary for our job roles. These estimates consider a wide range of factors in making base salary decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

In addition to salary, Resolution Life offers a comprehensive benefits package, including our health & wellness program, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements). The salary range reflects figures based on the primary location, which is listed first. The range for the role may differ based on the location.
• West Chester, PA - $81,600- $99,800

Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.