HR Client Services Director, UCI Health

University of California, Irvine

$123K — $237K *
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Thorough knowledge of personnel policies and applicable laws
  • Direct experience with HR management information systems
  • Excellent communication skills across various styles
  • Ability to make critical hiring and development decisions
  • Strong management abilities in collaboration and coaching
  • Experience managing complex employee relations and compensation
  • Proven to handle volatile situations effectively
  • Ability to build and retain a strong HR team
  • Demonstrated business acumen and strategic alignment
  • Experience in HR functions within a unionized environment
  • Bachelor's degree in HR or related field, plus relevant experience
  • 10+ years HR experience, including 3+ years in management roles
  • Knowledge of medical center organizational structures

Responsibilities

  • Develop and lead integrated delivery of HR services
  • Manage HR Business Partners and Generalists
  • Utilize client-centric approaches to meet client needs
  • Ensure compliance with HR policies and regulations
  • Establish objectives and delegate tasks to managers
  • Administer and direct HR resources effectively
  • Review and approve HR program recommendations

Benefits

  • Medical insurance
  • Sick and vacation time
  • Retirement savings plans
  • Access to discounts and perks
Full Job Description
Your Role on the Team

Reporting to the Executive Director, the HR Client Services Director develops, leads, and ensures integrated delivery of high-quality HR services that support business strategy and operations and ensures excellent HR customer service to the UCI Health system clients. The position directly manages HR Business Partners and Generalists. The role is client-centric in that the incumbent is a working leader with assigned clients and must meet the needs and expectations of clients to ensure delivery of customer service goals. The incumbent will also ensure the integration of HR business partners into the business of their clients. The position is accountable for all associated HR policy and regulatory compliance within scope of the position.

Manages subordinate managers primarily responsible for administering personnel policies and procedures. Establishes objectives and work plans, and delegates assignments to subordinate managers. Responsible for managing, preparing, administering, and directing HR resources. Reviews and approves recommendations for HR programs. Involved in developing, modifying, and executing policies that affect immediate operation(s) and may also have organization-wide effect. Erroneous decisions or failure to achieve HR goals results in additional costs and personnel, and serious delays in overall schedules. May manage HR professionals in a central HR function, identifying functional objectives for the organization, and determining the resources necessary to achieve those objectives.

What It Takes to be Successful

Required:
  • Thorough knowledge of organizational and systemwide personnel policies and applicable laws and regulations.
  • Direct knowledge of specific functions in a university's HR management information systems.
  • Excellent communication skills with a diversity of communication styles; may make oral or written presentations.
  • Ability to make decisions regarding hiring, evaluating, and development of subordinates.
  • Excellent management skills that include collaboration, coaching and developing subordinates; ability to build relationships.
  • Demonstrated ability to handle extremely difficult or volatile situations / individuals effectively.
  • Deep functional expertise in employee relations and compensation.
  • Ability to build, attract and develop a strong team by demonstrating and setting high standards of behavior, performance, quality, credibility and integrity.
  • Demonstrated business acumen and ability to align strategy to drive the business.
  • Demonstrated coaching and consultative skills with all levels of staff, including senior leadership.
  • Solid knowledge of performing HR functions in a unionized environment.
  • Bachelor's degree in Business, Human Resources, or related field, and / or equivalent experience / training
  • 10 years of progressively broad and functionally diverse HR experience. Three years of experience as an HR Manager or Director, supervising others.
  • Knowledge and experience in medical center organizations.


Preferred:
  • Masters Degree
  • SHRM-CP or SHRM-SCP Certification or PHR or SPHR Certification (preferred)


Special Conditions:
  • This position may be required to report at different work sites including Irvine, Orange, and other locations. The incumbent must be able to provide their own means of transportation to/from work locations.


Total Rewards:

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The expected pay range for this recruitment is $123,000 - $237,800 (Annual).

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