Lambda

HPC Support Engineer

Lambda • $110K — $130K *
US-AnywhereRemote in United States
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of hands-on HPC experience in administration, support, or engineering role
  • Strong understanding of Linux support in a system administration role
  • Expertise in Linux cluster administration, especially with Kubernetes and/or Slurm
  • Strong coding and CI/CD experience using AI-assisted tools
  • Proficiency in monitoring/logging tools like Prometheus, Grafana, Datadog
  • Strong skills in log analysis and debugging kernel-level issues
  • Experience with CUDA, NCCL, NVLink, GPUDirect RDMA

Responsibilities

  • Serve as a senior technical escalation point for complex infrastructure and platform issues
  • Distinguish between hardware failures and workload misconfigurations for swift issue resolution
  • Identify and address gaps in process, tooling, and documentation proactively
  • Utilize AI tools to build scripts and automations addressing operational gaps
  • Perform root-cause analysis across distributed systems and GPU infrastructure
  • Document solutions clearly and update support procedures
  • Collaborate with engineering teams to resolve recurring customer pain points
  • Mentor peers while managing escalations and major incidents

Benefits

  • Participation in a rotating on-call schedule
  • Opportunity to collaborate closely with engineering teams
  • Involvement in high-volume deployments
  • Experience in a fast-paced work environment
  • Potential for flexible working hours
Full Job Description
This position is expected to participate in an on-call rotation.

What You'll Do
  • Serve as a senior technical escalation point, troubleshooting the hardest infrastructure and platform issues down to the hardware, driver, or kernel level when needed
  • Quickly and accurately distinguish between hardware failures, driver issues, kernel-level problems, and customer workload misconfiguration, so issues get resolved correctly the first time
  • Proactively identify process, tooling, and documentation gaps, and go fix them, not just wait for them to be assigned
  • Use AI tools effectively to build scripts, automations, or small internal tools that close real operational gaps (no professional development background required)
  • Perform root-cause analysis across distributed systems, clusters, and GPU infrastructure
  • Craft clear documentation of solutions and contribute to evolving support procedures
  • Collaborate closely with engineering teams to turn recurring customer pain points into permanent fixes
  • Take escalations from peers while training and mentoring them in the process
  • Participate in a rotating on-call schedule, owning major incidents and major customer issues
  • Be ready to roll up your sleeves and pitch in wherever needed, especially during fast, high-volume deployments


You
  • 3+ years of hands-on HPC experience in an administration, support, or engineering role.
  • Very strong understanding and experience supporting Linux in a system administration role.
  • Proven experience in HPC environments, showcasing your expertise in Linux cluster administration, with strong preference for Kubernetes and/or Slurm for cluster orchestration.
  • Strong coding ability and CI/CD experience, with a track record of using AI-assisted tools to move fast.
  • Proficiency with monitoring/logging tools (Prometheus, Grafana, Datadog).
  • Strong skills in log analysis, debugging kernel-level issues, and performance profiling.
  • Experience with CUDA, NCCL, NVLink, GPUDirect RDMA.
  • Experience with high throughput networking technologies(IB/RoCE).
  • Knowledge of distributed AI/ML or HPC workloads.
  • Knowledge of TCP/IP, VPN, and firewalls in cloud environments.
  • Ability to work independently and mentor junior support engineers.

Nice to Have
  • Experience with virtualization and container (Docker, Kubernetes) technologies.
  • Experience with neoclouds/GPU cloud providers.
  • Flexible availability for potential shifts outside of normal working hours/weekends.
  • Experience with high performance storage systems.
  • Familiarity with infrastructure-as-code tools (Terraform, Ansible, etc.)
  • Experience with Nvidia GPUs and Infiniband.

Salary Range Information

This is a salaried exempt role. The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

About Lambda

Lambda is an online education company that offers courses in computer science and software engineering. The company was founded in 2017 by Austen Allred and Ben Nelson. Lambda's courses are designed to be accessible to anyone, regardless of their background or prior experience. The company's mission is to provide high-quality education that leads to well-paying jobs in the tech industry. Lambda has partnerships with a number of companies, including Amazon, Google, and Microsoft, and has helped thousands of students launch careers in tech.
Learn more about Lambda
Size
1,000 employees
Industry
Education, Government & Non-Profit
Net Income
-$5 million
Founded
2017
5 Year Trend
+100%
Revenue
$100 million
NASDAQ
LMBDA
* Ladders Estimates

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