HP Federal - Account Operations Manager

HP Development Company, L.P. • $70K — $101K *
Rio Rancho, NM 87124In-Person
Business Services
Less than 5 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • First-level university degree or equivalent experience; advanced degree is a plus.
  • 4-6 years of experience in supply chain, customer service, procurement, or financial management.
  • 1-2 years of experience managing large accounts.
  • Strong communication skills in English and local languages, with presentation mastery.
  • Proven project management and analytical skills, especially with Microsoft Office tools.

Responsibilities

  • Manages key operational relationships for mid- to large-sized domestic accounts.
  • Conducts complex operational analyses to enhance performance.
  • Acts as a point of escalation, collaborating to resolve medium to high complexity issues.
  • Gathers and represents business requirements for moderate to high complexity projects.
  • Prepares and leads operational performance reviews with customers to support improvement initiatives.
  • Advises peer-level internal clients on medium complexity operational matters.
  • Communicates changes in operational processes to ensure alignment with customers and internal clients.

Benefits

  • Comprehensive health, dental, and vision insurance.
  • Long- and short-term disability insurance.
  • Employee assistance program for mental and emotional support.
  • Flexible spending accounts to manage healthcare costs.
  • Generous parental leave policy of 4-12 weeks based on tenure.
  • 11 paid holidays and additional flexible paid vacation and sick leave.
Full Job Description
HP Federal - Account Operations Manager

Description -

The HP Federal - Account Operations Manager applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:
  • Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.
  • Conducts and reviews highly complex operational analysis.
  • Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
  • Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
  • Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
  • Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
  • Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.


Education and Experience Required:
  • First-level university degree or equivalent experience; may have advanced university degree.
  • Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
  • Typically 1-2 years of experience supporting large accounts.


Knowledge and Skills:
  • Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
  • Developing consulting, negotiation and influence skills.
  • Solid understanding of core HP businesses and the revenue cycle.
  • Superior research and analytical skills.
  • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
  • Demonstrated project management skills such as planning, execution and implementation.
  • Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
  • Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
  • Basic financial and business acumen.
  • Ability to identify and implement customer-specific process improvements.


The base pay range for this role is $70,100 - $101,650 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including;
    • 4-12 weeks fully paid parental leave based on tenure
    • 11 paid holidays
    • Additional flexible paid vacation and sick leave (US benefits overview)


The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -
Sales Operations

Schedule -
Full time

Shift -
No shift premium (United States of America)

Travel -
25%

Relocation -
No

About HP Development Company, L.P.

HP Development Company, L.P. Careers

Joining HP Development Company, L.P. presents an unparalleled opportunity to advance a career at the forefront of technology and innovation. As a leader in the global technology sector, HP Development Company, L.P. offers a variety of job opportunities that encourage professional growth and development.

Explore Career Opportunities

HP Development Company, L.P. is continuously seeking talented individuals who are eager to drive innovation and lead in the technology industry. With a diverse range of positions available, from engineering to marketing, the company is committed to fostering a culture of diversity and inclusion. Each team member at HP Development Company, L.P. plays a crucial role in shaping the future of technology.

Internship Programs and Employment Prospects

For those starting their career journey, HP Development Company, L.P. provides robust internship programs that offer invaluable industry experience, mentoring, and networking opportunities. Interns gain hands-on experience, working alongside seasoned professionals on real-world projects that matter.

Professional Growth and Development

HP Development Company, L.P. is dedicated to the professional growth of its employees. The company offers comprehensive benefits and resources to support career advancement and personal development. Leadership and diversity training programs are available to all employees, ensuring that everyone has the tools to succeed and lead.

Innovation and Leadership

At the heart of HP Development Company, L.P. is a commitment to innovation and leadership. Employees are encouraged to think creatively and push the boundaries of what is possible. This culture of innovation drives the company forward and is a fundamental part of the work environment.

Join the HP Development Company, L.P. Team

HP Development Company, L.P. is hiring! Explore job opportunities that match your skills and interests. The company values curious, creative, and solution-driven team players. Start your journey by applying through the HP Development Company, L.P. careers page, where you can submit your resume and potentially schedule an interview.

Stay Connected with HP Development Company, L.P. Careers

Stay informed about new career opportunities and company updates by subscribing to job alert emails. Tailor your subscription to receive the latest news and insider tips that are most relevant to your career interests.

Networking and Career Advancement

Networking within HP Development Company, L.P. opens doors to numerous career advancement opportunities. Employees are encouraged to connect with colleagues and leaders within the company to learn, share, and grow together.

Conclusion

HP Development Company, L.P. is not just a place to work—it's a place where careers are nurtured, innovation thrives, and leadership is cultivated. Whether you're seeking an internship, employment, or a leadership position, HP Development Company, L.P. offers a path to professional success and personal growth. Join the team that is redefining the future of technology.
Learn more about HP Development Company, L.P.
Industry
Information Technology
* Ladders Estimates

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