Serenity Healthcare

Hospitality Manager

Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of leadership or operations experience in high-volume environments
  • Proven experience managing KPIs and conducting performance conversations
  • Strong communication skills with both people and numbers
  • Experience in healthcare, hospitality, or service leadership is a plus
  • Background in relationship-based sales or customer experience is advantageous
  • Experience leading teams through transitions or growth is preferred

Responsibilities

  • Oversee daily clinic operations, workflow, and patient flow
  • Coach and develop staff to meet KPIs and service standards
  • Monitor scheduling efficiency, volume, and patient experience metrics
  • Ensure every patient experience is welcoming and professional
  • Lead the team and drive accountability for performance and service

Benefits

  • 90% employer-paid medical, dental, and vision benefits
  • 401(k) retirement plan
  • 10 PTO days, increasing to 15 after the first year
  • 10 paid holidays
  • Bonus incentives available
Full Job Description
Hospitality Manager

Location: Fort Worth, TX
Employment Type: Full-Time
Compensation: $90,000+ annually and bonus incentives

Lead daily clinic operations, manage staff, and drive patient experience in a fast-growing behavioral health organization.
We're not looking for résumés stacked with medical jargon - we're looking for energy, drive, and people who get people. If you can lead a high-performing team and manage a fast-paced operation while connecting authentically with those we serve, you're our kind of person.

About the Role
  • Own the daily operations of a high-volume mental health clinic
  • Lead, coach, and hold teams accountable to performance and service standards
  • Ensure every patient experience feels welcoming, efficient, and professional

No healthcare experience required - we provide comprehensive training.

Key Responsibilities
  • Oversee day-to-day clinic operations, workflow, and patient flow
  • Coach and develop staff to consistently meet KPIs and service expectations
  • Monitor metrics related to scheduling efficiency, volume, and patient experience


Requirements (Must-Haves)
  • 10+ years of leadership or operations experience in a high-volume environment of 30+ individuals
  • Proven experience managing KPIs and having direct performance conversations
  • Strong communication skills with both people and numbers


Nice-to-Haves
  • Experience in healthcare, behavioral health, hospitality, or service leadership
  • Relationship-based sales or customer experience background
  • Experience leading teams through growth or change


Pay & Benefits
  • $70-80k annually and bonus incentives
  • 90% employer-paid medical, dental, and vision benefits
  • 401(k) retirement plan
  • 10 PTO days (15 after first year)
  • 10 paid holidays


About Serenity Healthcare

Serenity Healthcare Careers

Joining Serenity Healthcare presents an unparalleled opportunity to become part of a leading team of healthcare professionals dedicated to excellence. At Serenity Healthcare, the commitment to innovation, leadership, and professional growth creates an ideal environment for your career advancement.

Explore Job Opportunities

Serenity Healthcare is actively seeking skilled individuals who are ready to engage in a dynamic healthcare environment. With a variety of job opportunities available, candidates can find positions that match their skills and career aspirations. Explore the numerous avenues for employment and become a part of a team that values diversity and leadership.

Experience Professional Growth

At Serenity Healthcare, career growth is not just a possibility—it is a priority. The company supports professional development through comprehensive training programs, including leadership development and diversity training. These initiatives ensure that every team member has the resources and knowledge to advance within the company.

Engage in a Collaborative Culture

The culture at Serenity Healthcare is built on a foundation of collaboration and respect. Team members are encouraged to share ideas, innovate, and work together to improve patient outcomes and company processes. This collaborative environment fosters a sense of community and belonging among staff, enhancing both personal and professional satisfaction.

Internship and Training Programs

For those new to the healthcare field, Serenity Healthcare offers internship programs designed to provide hands-on experience and learning opportunities. Interns at Serenity Healthcare gain valuable industry knowledge and practical skills, which are crucial for building a successful career in healthcare.

Benefits and Employee Well-being

Recognizing the importance of employee well-being, Serenity Healthcare offers a comprehensive benefits package. These benefits support not only the health and financial security of team members but also contribute to a balanced and fulfilling work life.

Join the Team

Serenity Healthcare is hiring! Search open positions that align with your professional skills and interests. The hiring process at Serenity Healthcare is designed to be transparent and engaging, ensuring that all candidates have a positive experience. Prepare your resume, practice for your interview, and take the first step towards a rewarding career at Serenity Healthcare.

Networking and Career Advancement

Networking within Serenity Healthcare and with external partners allows for increased career opportunities and insights into new healthcare trends and technologies. Team members are encouraged to build professional networks to enhance their career prospects and contribute to the industry.

Stay Informed

Keep up to date with the latest in career opportunities and industry news from Serenity Healthcare. Subscribe to job alert emails and read the latest updates from the careers blog to stay informed about new positions and company developments.

Explore Careers at Serenity Healthcare

Discover the exciting and rewarding career opportunities awaiting at Serenity Healthcare. With a commitment to growth, innovation, and diversity, Serenity Healthcare is the perfect place to advance your career in the healthcare industry. Join a team that is dedicated to making a difference in the lives of others.

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Learn more about Serenity Healthcare
Size
101 employees
Industry

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