Our Hospital Managers are leaders who create strong, engaging cultures in their veterinary care centers which stimulate the morale and productivity of the team. They ensure that new initiatives (operations, training, HR, financial etc) are successfully implemented onsite, work as a conduit between the VetnCare team and onsite leadership team, and ensure a consistently exceptional pet parent, patient and employee experience.
Key responsibilities include:
- directing and supervising team members, and acting as a coach/trusted advisor to our Veterinarians and Leads
- monitoring and evaluating operations on a daily basis, and collaborating with clinical and training team members to ensure that productivity, training and quality goals are met
- hiring, assignment and direction of work, development and training, and day-to-day employment relations
- managing the schedule, inventory levels, reporting, compliance and risk management
- acting as a client concierge, ensuring each client's experience is exceptional (you'll work within close proximity of the team and on the floor as needed - this is not a back office job)
- remaining an active part of the team, leading through example by supporting the team when short staffed, and training both new and existing staff
To be extraordinary in this role, you'll:
- be an extremely effective verbal and written communicator able to effectively and quickly build rapport, trust and credibility with your team
- bridge the gap from strategic to day-to-day operations, employment relations and customer service
- be an astute problem-solver capable of making effective decisions in ambiguous situations
- know when to reach out to the management team for help on more complex operational and HR matters
- be able to find the balance between being an energizing influence for the team, yet remaining calm and unruffled
Ideally, you'll have:
- a Bachelor's or Associate's degree, a minimum of 3 years' of equivalent work experience, or a combination of education and experience
- people management experience, including conflict resolution, employment relations and employee development
- operations management experience - multi-site preferred.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
