Honda Service Advisor

Norm Reeves Auto Group

$70K — $150K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in automotive service or customer service (dealership preferred)
  • Excellent communication and problem-solving abilities
  • Solid understanding of automotive systems and maintenance practices
  • Proven ability to manage multiple tasks in a fast-paced setting
  • Strong customer service orientation

Responsibilities

  • Greet customers and perform vehicle inspections to assess service needs
  • Clearly explain recommended services, associated costs, and timelines
  • Coordinate service appointments and ensure timely project completion
  • Maintain open communication with customers during the service process
  • Collaborate with technicians to facilitate workflow and address customer issues
  • Suggest additional services to boost customer satisfaction

Benefits

  • Comprehensive medical, dental, vision, and life insurance options
  • 401k with matching contributions and Flexible Spending Account (FSA)
  • Tuition reimbursement for personal and professional development
  • Paid time off that accrues over time
  • Supplemental insurance options for various needs
  • Employee discounts on vehicles, services, and parts
Full Job Description
Location: Port Charlotte, FL (On Site) | Type: Full Time | Pay: $70,000 - $150,000+

Core Responsibilities
  • Greet customers and conduct vehicle inspections to identify service needs
  • Explain recommended services, costs, and timelines clearly
  • Coordinate service appointments and manage schedules for timely completion
  • Communicate with customers throughout the service process
  • Work with technicians to ensure smooth workflow and resolve customer concerns
  • Recommend additional services to enhance customer satisfaction

Basic Requirements
  • Previous automotive service or customer service experience (dealership preferred)
  • Strong communication and problem-solving skills
  • Knowledge of automotive systems and maintenance
  • Ability to multitask in a fast-paced environment
  • Customer-focused mindset

Benefits & Employee Perks
  • Medical, Dental, Vision, and Complimentary Life Insurance
  • 401k Matching and FSA
  • Tuition Reimbursement
  • Paid Time Off (accrues)
  • Supplemental Insurance (Hospital, Accident, Critical Illness)
  • Discounts on Vehicles, Services, and Parts


Tips for a Successful Application & Interview Process:
  • Bring Your Best Resume - Upload your most recent version so we can see all you've accomplished
  • Transitioning from Another Industry? - A cover letter helps! Use it to highlight transferable skills that make you a great fit
  • Dress to Impress - First impressions count. Dress professionally and bring your authentic self
  • Rescheduling or Canceling Interviews - Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key


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