Location: North Richland Hills, TX (Onsite) |
Type: Full Time |
Salary Range: $60,000 - $125,000
Schedule: Monday-Saturday | Sundays off with another day off mid- week.
We are seeking a customer-focused and driven
Service Advisor to join our team. In this role, you will be the primary point of contact for service customers, ensuring a smooth and professional experience from check-in to vehicle delivery. The ideal candidate thrives in a fast-paced environment, communicates effectively, and is motivated to deliver excellent customer service while achieving performance goals.
What You'll Do:- Greet guests as they arrive in the Service drive
- Advising customers on maintenance and repair options, including upselling additional services when appropriate
- Preparing accurate service estimates and quotes for customers, ensuring clarity on costs and timelines
- Collaborating with the service technicians to relay customer concerns and ensure accurate service execution
- Maintaining detailed records of customer interactions, services performed, and parts used, as well as managing service history
- Communicate empathetically with guests about their vehicle
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions
What You'll Need:- Full time availability. You'll also need to be at least 18 years old.
- Previous Service Advisor experience required
- A valid driver's license and acceptable driving record
- Creative, positive, team player attitude
- Ability to analyze situations and make win-win business decisions
- Honesty, empathy, and exceptional communication skills
- Leadership skills in team-based and independent settings
Benefits & Employee Perks- Medical, Dental, Vision, and Complimentary Life Insurance
- 401k Matching and FSA
- Tuition Reimbursement
- Paid Time Off (accrues)
- Supplemental Insurance (Hospital, Accident, Critical Illness)
- Discounts on Vehicles, Services, and Parts
Tips for a Successful Application & Interview Process: - Bring Your Best Resume - Upload your most recent version so we can see all you've accomplished
- Dress to Impress - First impressions count. Dress professionally and bring your authentic self
- Rescheduling or Canceling Interviews - Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key
