Homeowner Service Manager

K. Hovnanian Companies

$82K — $87K *
Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of related experience or training required
  • Computer proficiency or ability to learn scheduling tools
  • Valid driver's license required
  • Bachelor's degree is a plus

Responsibilities

  • Work directly with homeowners to address service requests
  • Evaluate homeowner situations and complete minor repairs
  • Schedule work with trade partners and vendors
  • Maintain professionalism in all homeowner interactions
  • Ensure prompt response to service inquiries

Benefits

  • Hourly rate between $39.42 - $41.83 with bonus eligibility
  • 3 weeks paid vacation
  • 6 sick days and 3 personal days
  • Medical, dental, and vision coverage
  • Discounts on mortgages and home appliances
  • 401(k) plan with company match
Full Job Description
As a critical company representative, you will work directly with our homeowners to ensure all service requests are handled promptly and professionally. You will use your knowledge and skills to evaluate the situation, complete minor repairs and schedule work with trade partners and/or vendors. 2+ years of related experience and/or training required. Must be computer proficient or have the capacity to learn how to efficiently operate our scheduling tools. Bachelor's degree a plus. Successful candidate must maintain a valid driver's license. You can look forward to professional support, an hourly rate between $39.42 - $41.83 with eligibility for bonuses and extensive benefits-including time off for holidays, 3 weeks paid vacation, 6 sick days and 3 personal days, eligibility for overtime, medical/dental/vision coverage, discounts on mortgages and home appliances, and a 401(k) plan with a company match. Job Travel: 10%

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