In this role, you will:

• Manage the activities of a Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan team responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities

• Engage stakeholders and internal partners associated with the Lending Operations functional area

• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area

• Participate in the formulation and implementation of new and revised systems, policies, and guidelines

• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies

• Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met

• Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management

• Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers

• Manage allocation of people and financial resources for Lending Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 4+ years of experience in Customer Service, Loan Administration, Collections, Sales or Transactions and Processing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of Leadership experience

Desired Qualifications:

• 4+ years of home loan mortgage processing experience

• Change leadership experience

• Strong coaching and talent-development skills with a track record of providing timely feedback

• Experience holding individuals accountable to performance expectations, commitments, and business objectives

• Ability to assess issues, make quick decisions, implement solutions, and influence change

• Exposure to the Wells Fargo's CORE origination system

• Strong communication skills and ability to articulate complex material to a diverse audience

• Strong organizational, multi-tasking, and prioritizing skills

• Apply data-driven analysis to guide decision-making and improve performance

• Utilize data insights to optimize strategies and achieve measurable outcomes. Ability to cultivate a customer-centric culture, ensuring best-in-class loan processing experiences through streamlined workflows, compliance excellence, and personalized service delivery

Job Expectations:

• This position is not eligible for Visa sponsorship.

• Ability to travel up to 10% of the time.

• This position offers a hybrid work schedule.

• Required locations listed below.

• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website () provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

Locations:

• 1150 W. Washington, Tempe, AZ 85288

• 2850 S. Price, Chandler, AZ 85286

Posting End Date:

26 Jul 2026

*Job posting may come down early due to volume of applicants.