Position Title
Home Lending Branch Manager

Location
Work From Home CA, CA 94203

Job Summary
The Home Lending Branch Manager will proactively identify, develop and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. Interview new and existing customers to determine their loan needs and advise those customers of appropriate products, terms, and pricing while gathering any additional required data. Generate complete mortgage applications, ensure appropriate procedures and policies are followed, while meeting sales goals and objectives. In addition, recruits, hires, coaches, counsels subordinate sales team and monitor sales activities within their sales team.

Job Responsibilities:

• Originate mortgage loans that meet Flagstar bank credit and underwriting requirements.
• Perform all origination tasks in accordance with industry and regulatory guidelines and requirements.
• Achieve sales and referral goals by developing a world class customer experience.
• Refer clients to other Flagstar business partners so that they may explore obtaining additional financial products and services that Flagstar offers(i.e. retail banking products, investments, commercial services).
• Market to and manage referral relationships. Referral relationships include realtors, builders, professional and personal contacts.
• Participate in in business related development opportunities community efforts to promote home ownership.
• Proactively seek ways to develop and expand customer relationships in order to achieve branch and personal goals.
• Recruit, hire, develop, lead and retain high quality loan officers. Monitor sales activity within the sales team.
• Responsible for conducting training for any new hire or existing hires in both skills development and product training.
• Manage sales team to ensure development of relationships with referral sources to obtain mortgage leads.
• Maintain a broad understanding of products, guidelines and pricing strategies.
• Champions adherence to quality.
• Provide status updates and assist processing with the collection of any trailing borrow documentation needed to complete loan processing and closing.
• Attend Flagstar required production meetings.
• Attend/complete all Flagstar and industry required training.
• Actively participate in opportunities to expand knowledge, influencing and interpersonal skills.
• Professional development of loan officer team.
• Uses independent judgement and discretion to make decisions.
• May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 3+ years of mortgage loan origination experience in current market conditions.
• 2+ years' experience leading, managing, motivating and developing a Loan Officer team to meet and exceed assigned goals within a results driven environment.
• Must meet and comply with all requirements set forth in the SAFE Act, including by not limited to successful completion of the required background checks and obtaining a Unique Identifier for the NMLS.
• NMLS License required.

Job Competencies:

• Ability and desire to recruit, coach and mentor loan officers.
• Excellent sales presentation and marketing skills.
• Knowledge of conventional and /or government guidelines.
• Knowledge of processing underwriting and or closing procedures.
• Ability to analyze and comprehend complex financial data and provide financial alternatives.
• Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences.
• Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
• Professional and effective interpersonal skills.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• 50% - 75% travel.
• Physical demands (ADA): No unusual physical exertion is involved.

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank