2+ years in a healthcare or hospitality setting with supervisory experience.
Bachelor's or Master's in business management, healthcare management, or related field preferred.
Knowledge of healthcare regulations and senior care needs essential.
Strong financial acumen with budgeting and reimbursement experience required.
Responsibilities
Develop standards and procedures for safe operations and service quality.
Oversee staff selection, training, and evaluation, ensuring compliance with regulations.
Coordinate quarterly meetings with Medical Directors and on-site physician staff.
Facilitate resident transitions between care levels within the facility.
Promote inter-departmental teamwork through effective communication and recognition programs.
Conduct regular departmental meetings to uphold policies and customer service standards.
Engage with residents and families to address concerns and assess care needs.
Benefits
Professional development opportunities through training and education programs.
Supportive work environment promoting teamwork and open communication.
Involvement in community programs and activities to enhance facility visibility.
Strong emphasis on maintaining high quality of care and resident satisfaction.
Full Job Description
In coordination with department managers, establish standards and procedures to ensure safe operations and high-quality service, while complying with all federal, state, and local codes, laws, and regulations.
Responsible for selection, training, coaching, and evaluation of Health Care staff members; coordinate with managers and supervisors to ensure they are supervising staff appropriately, and that adequate staffing and performance levels are maintained. Directly supervise and evaluate assigned department managers. Advise and assist Department Heads as needed or requested. Ensure all licensed areas staff records are kept up-to-date.
Coordinate with Medical Directors and on site physician staff to meet quarterly; schedule quarterly physician discussions.
Support the Coordination of the move-in of Life Care residents to and from Independent to the Licensed Area's; support the coordination of moves in and out of the Licensed Area's.
Coordinate weekly health care team meetings.
Promote teamwork within departments and between departments, through open communications, welcoming new hires, properly training those in your department, special departmental programs to recognize employees, and assisting when and where needed to ensure smooth operations and high quality service to residents and co-workers.
Conduct analyses, cost proposals, research laws and regulations, etc., to determine feasibility of projects, to secure grants, and to implement projects and programs, as directed by the COO.
Conduct and monitor regular departmental meetings and training sessions to ensure all Health Care staff members know and follow facility, departmental, and safety related policies and procedures, are current on licensing requirements, and to ensure that staff members are customer service oriented at all times to all residents, co-workers, guests, and vendors.
Meet with residents, family members and power of attorneys to solve problems and concerns, and to assist in deciding when a higher level of care is needed.
Attend quarterly Quality Assurance/Resident Relations committee meetings; complete assigned projects for the committee, including cost analyses, market research, QA reports etc.
Participate in community programs and activities to promote the Village and the services offered.
Attend and/or participate in meetings, seminars, and committees as needed and/or directed by the COO. Attend mandatory in-service training and education programs.
Conduct Quality Assurance measures, including inspections of the licensed areas and satisfaction surveys.
Remain current and follow safety and health standards, including but not limited to Universal Precautions, Infection Control, and Hazard Communication Standards, including SDS and proper protective equipment, and emergency procedures, including those in the Disaster Plan Manual.
Know, uphold and promote Resident Rights and Code of Conduct policies.
Understand the special needs of 65 and over age groups (e.g., possible loss of vision, hearing, memory, etc.); ability to effectively communicate and provide services for these age groups.
Maintain the appropriate licensure/credentials. Complete CEU as required.
Qualifications:
Preferred Two (2) or more years' experience in a health care or hospitality setting, including increasing supervisory responsibilities.
Prefer Bachelor or Master's degree in business management, health care management or related field, or an equivalent combination or experience and education.
Broad knowledge of health care regulations and needs of the aging, as well as of state and federal laws and regulations is required.
Strong financial acumen, experience with budgeting in a healthcare setting and reimbursement management
