Compensation: $80,000-$85,000 annually.
Location: Bensonhurst / Dyker Heights, Brooklyn, NY.
Schedule: Monday-Friday 9:00AM-5:00PM Onsite.
The Home Care Manager oversees the daily operations of the Coordination Department within a home care agency. This role is responsible for ensuring patient schedules are fully staffed with qualified caregivers while maintaining compliance, operational efficiency, and departmental KPIs. The Manager provides leadership, coaching, workflow oversight, and operational support to Team Leads and Coordinators, while ensuring compassionate, high-quality service to patients and their families.
Leadership & Supervision- Oversee and support Team Leads and Coordinators in daily departmental operations.
- Provide coaching, mentoring, and training to enhance staff performance and efficiency.
- Conduct regular team meetings to review operational updates, policies, goals, and challenges.
- Monitor employee performance and provide ongoing feedback, recognition, and corrective action when necessary.
- Maintain consistent communication and updates with the Director of Coordination.
Key Responsibilities - Manage and coordinate departmental coverage needs.
- Handle line transfer requests and tele-broadcast communications.
- Meet daily with Team Leads and the Director to review operational updates and priorities.
- Support Team Leads with escalated client and caregiver concerns.
- Audit schedules and documentation to ensure accuracy and compliance.
- Provide staff training and performance support as needed.
- Create and manage on-call schedules.
- Respond to and address departmental emails in a timely manner.
- Monitor case acceptance and staffing progress.
- Ensure proper use of agency templates, workflows, and protocols.
- Review pre-billing and private pay reports for billing deadlines.
- Run and review daily event reports.
- Track productivity, attendance, caseloads, and departmental performance metrics.
- Collaborate with internal departments to ensure smooth operations and reporting.
- Ensure compliance with DOH, MLTC, and agency policies and procedures.
Requirements - Minimum 3-5 years of experience in home care coordination and scheduling.
- Previous supervisory or management experience required.
- Strong knowledge and experience with HHA Exchange.
- Experience managing high-volume scheduling environments.
- Excellent organizational, communication, and problem-solving skills.
- Ability to multitask, prioritize, and troubleshoot effectively.
- Strong leadership skills with the ability to motivate and support a team.
BenefitsBenefitsWe offer the Ultimate employee perks!- Comprehensive Health, Vision, Dental Benefits
- 401k Retirement plan + Employer Match
- Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
- Generous paid time off, sick time + more!
