We are seeking a skilled, solutions-oriented
Home Automation Programmer & Service Technician to program, support, and maintain high-end residential automation systems. This role blends technical expertise, documentation, client interaction, and remote troubleshooting.
This position requires a genuine passion for the client experience, a love for technology, a can-do attitude, a positive demeanor, and the ability to accept and apply constructive feedback. Due to the nature of the work, hours may occasionally extend beyond the typical workday-often without advance notice-when urgent issues arise or systems require immediate attention.
Job Description- Program and configure automation systems including Lutron (HomeWorks QS/QSX, RadioRA 2/3), Savant, Control4, Crestron, and related subsystems.
- Develop and load system code, user interfaces, and configuration files.
- Prepare and pre-configure equipment and devices prior to deployment.
- Install, troubleshoot, and support integrated lighting, AV, control, and network systems.
- Configure devices using IR, IP, and RS-232 control protocols.
- Perform system testing, calibration, and commissioning for new installations.
- Provide on-site and remote service support, including diagnostics, processor checks, and guided client troubleshooting.
- Deploy, configure, and manage complex wired and wireless networks, including switches, access points, firewalls, VLANs, and IP management.
- Create and maintain accurate documentation, including device lists, wiring schedules, network maps, and secure password repositories.
- Communicate clear, timely updates on project status, service actions, and follow-ups.
- Uphold the company's commitment to delivering a seamless, positive client experience.
Qualifications- 3+ years of experience in home automation programming or service.
- Proficiency in Lutron programming, Savant, Control4 Composer, Crestron, and IR/IP/RS-232 configuration.
- Solid understanding of AV integration, low-voltage systems, and foundational networking.
- Experience deploying and managing enterprise-grade wired and wireless networks.
- Ability to read and interpret wiring diagrams, schematics, and technical plans.
- Strong command of Microsoft Office and Adobe applications.
- Valid driver's license and reliable transportation.
- Ability to travel locally and occasionally overnight.
- Flexibility to work extended hours when needed-often without prior notice-due to system failures, client emergencies, or time-sensitive technical issues.
- Strong technical aptitude across multiple system types and disciplines.
- Organized, proactive, and able to manage tasks independently.
- Excellent client-facing communication and professionalism.
- Ability to absorb feedback, adjust quickly, and remain composed in dynamic environments.
- Strong analytical and creative troubleshooting abilities.
- Positive, team-oriented mindset with passion for technology and service.
- Comfortable working in a fast-paced environment with shifting priorities, including urgent system needs.
Additional InformationSalary Range: ~$100K+
Status: Full-time, in office and in the field for deloyments as needed.
Hours: 40 hours per week
