Helpdesk Manager
Job Title: Helpdesk Manager
Location: San Diego, CA (fully remote position, on-site travel may be required)
Employment Type: Full-Time
About the Role Lead helpdesk operations for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment. This role combines hands-on Tier 1 support with team leadership, program reporting, and process automation.
Key Responsibilities
- Perform core DAI Support Subject Matter Expert (SME) duties in addition to management responsibilities
- Monitor and report on the status of unresolved support requests on a weekly basis
- Prepare and deliver recurring status reports to program leadership
- Identify opportunities to automate manual or repetitive processes, including dashboard development and Robotic Process Automation (RPA) solutions
- Apply knowledge of financial, accounting, and reporting systems to support process improvement initiatives
- Develop and maintain staffing plans and serve as the primary point of coordination with program stakeholders
Minimum Qualifications
- Minimum 5 years of DoD experience (within the past 10 years) managing large, complex programs supporting DoD customers using Oracle Federal Financials
- Project/team lead experience; Agile certification preferred
- Minimum 7 years' experience (within the past 10 years) in direct support of DAI financial and accounting operations
- Experience with DAI modules, Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OAS, and Order to Cash is preferred.
- Minimum 1 year of experience with AI tools and integration
- Ability to work fully remote with occasional on-site presence in San Diego, CA
- Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check
