Description & RequirementsMANTECH seeks a motivated, career and customer-oriented Help Desk Support Services Specialist (Tier II/III) to join our team. This is a remote position.
Responsibilities include but are not limited to: - Address and resolve complex technical problems escalated to Tier II/III help desk support.
- Partner closely with network services, software systems engineering, and applications development teams to restore critical services and eliminate core system bottlenecks.
- Recreate and simulate user-reported problems in test environments to diagnose unique operating difficulties and implement permanent fixes.
- Analyze recurring trends to recommend systems modifications that reduce user friction and enhance overall PROMIS system performance.
- Provide high-touch, day-to-day technical guidance to end-users across diverse PC, server, and mainframe environments.
- Maintain cutting-edge currency and the highest level of technical skill in your field to adapt to evolving PROMIS requirements.
Minimum Qualifications: - 7+ years of progressively responsible experience in Information Technology (IT) support with a High School Diploma/GED.
- Experience handling complex, high-tier technical problems escalated by Tier I IT support staff.
- Experience troubleshooting, diagnosing, and resolving issues across a wide array of enterprise environments and multi-tiered applications
- Experience with the following: (PL/SQL, Oracle APEX, Oracle Database Administration (DBA) fundamentals, ETL tools (e.g., Oracle Data Integrator, Informatica), and Performance Tuning)
- Experience with ServiceNow, Windows Server, Linux, Goldengate, Oracle Enterprise Manager, SQL Developer
Preferred Qualifications:- Relevant industry certifications such as CompTIA A, Network, or Security.
- Familiarity with Oracle Primavera Cloud.
- Familiarity with the Sponsor's primary cyber risk and compliance automation tools.
Clearance Requirements: - Must hold an active Secret clearance.
Physical Requirements: - Must be able to remain in a stationary position for at least 50% of the workday.
- Occasional movement within an office setting to access file cabinets, office machinery, and collaborative spaces.
- Frequently communicates with co-workers, management, and USACE customers; must be capable of delivering technical presentations and exchanging precise, accurate information.
The projected compensation range for this position is $105,900.00-$177,300.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
