5+ years of management experience in the heavy equipment industry
Strong understanding of Parts and Service operations
Proven ability to develop and maintain client relationships
Excellent communication and problem-solving skills
Experience in financial planning and sales strategy development
Responsibilities
Manage branch operations to enhance the repair process for customers
Create and implement a business strategy to meet sales goals
Act as the key liaison with manufacturers for service support
Build and maintain strong relationships with key heavy equipment customers
Optimize repair order flow in collaboration with the Parts department
Facilitate cross-departmental communication and strategy meetings
Lead by example in promoting safety and company values
Report progress and issues to the leadership team
Ensure technicians are well-trained and certifications are up to date
Benefits
Comprehensive training programs for employee development
Opportunities for career advancement within the company
Emphasis on safety and employee well-being
Collaborative work environment across multiple departments
Engagement in a company culture that values customer service excellence
Full Job Description
Essential duties/responsibilities:
Manages our branch in every step, maximizing the repair process for our customers. Develop a business plan and strategy for our market leveraging our Parts and Service Departments strengths that ensure the attainment of company sales goals and profitability.
Act as a liaison with our manufactures regarding all service support bulletins, notices and programs for our dealerships.
Develop new and strengthen our existing customer relationships. As a primary point of contact for our dealership's key Heavy Equipment customers.
Maximize the flow of repair orders within the Branch and effectively working closely with our Parts department to ensure timely and efficient results. Empowers the Branch to maximize throughput and ultimately our customers' experience.
Communicate across Parts, Service, Sales and Rental departments targeting customer opportunities and will provide solutions. This forum will include monthly management and department meetings.
As customers' needs evolve and opportunities develop, this role will coordinate communications with our management team.
Lead by example and embrace our Excel Support principles and our Company's commitment to Safety.
Report to our Leadership team regarding progress on issues that are identified, pending or resolved.
Ensure that our Branch Technicians are properly trained and that necessary certifications are maintained and updated appropriately.
Adheres to all company policies, procedures, and business ethics codes.
