About our Health Center Manager 2 position

Under the general supervision of the Area Services Director, provides supervision to staff, oversees the proper functioning of daily operations of the health center, responsible for operations of assigned facility, including budgetary and productivity goals, and monitors compliance with health center productivity and budgetary goals, and incorporates those functions into the overall operations of the agency.

What you will be doing!

Supervising, training, coaching, evaluating, and hiring health center staff. Providing direct patient care; monitoring quality of care and services; providing input and recommendations for planning of changes in procedures, protocols, and services; maintaining efficient health center flow; maintaining staff schedules; developing appointment schedules; monitoring and adjusting appointment schedules for efficient health center flow and failed health center rates.

Key Responsibilities:

• Maintain efficient, patient-centered health center services by organizing office operations and procedures; prepares payroll; evaluate and recommend system improvements; implement and ensures staff compliance with changes in procedures, protocols, and services; review and approve supply requisitions; assign and monitors front and back-office functions.
• Maintain health center staff by recruiting, selecting, orienting, and training staff; selection of licensed medical staff done in coordination with the Director (or Assistant) Director of Clinician Services.
• Maintain positive and productive health center staff results by monitoring, coaching, counseling, and disciplining employees, and appraising job results.
• Monitor and evaluate staff job performance and initiates disciplinary action as needed, in consultation with Human Resources. Monitors and evaluates licensed staff (RN, PA, NP) in conjunction with the Director of Clinician Services or the Assistant Director of Clinician Services.
• Provide community outreach and networks with community agencies to increase PPGNHAIK visibility and educate about PPGNHAIK services, and contributes to the team effort of the agency, thereby ensuring quality care and services for clients.
• Monitor/audit follow up file monthly, reporting as per protocol.
• Monitor and audit OSHA/WISHA standards ensuring compliance by all staff.
• Serve as a resource to staff on personnel and health center operation matters; must be knowledgeable and compliant with union contract where applicable.
• Maintain efficient health center flow by planning and implementing patient staff scheduling that minimizes patient wait times.
• Complete operational requirements by developing patient and staff schedules, following up on work results.
• Maintain positive staff morale and is customer focused to both internal and external customers. Plan and facilitate staff meetings with feedback from the clinician team.
• Ensure that staff are kept informed of procedure and policy changes and other vital information regarding services or activities agency wide.
• Monitor quality of care and services provided by staff by following QI guidelines for audits of follow-up, chart audits, and completion of laboratory compliance reports.
• Ensure completion of all weekly, monthly, and quarterly health center reports.
• Achieve financial objectives by scheduling expenditures, analyzing variances, and initiating corrective action.
• Cash out health center receipts, prepares bank deposits, and monitors and reconciles petty cash.
• As a member of the Health Center Manager team, work closely and cooperatively with other agency departments, including the Clinical Services Leadership Team.
• Attend meetings and training required to keep up to date regarding agency and disseminate information to staff.
• Oversee and maintain the professional appearance and proper functioning of the site facilities.
• Ensure that staff understands and complies with agency policies and protocols.
• Facilitate health center operations by problem solving with staff, Area Services Director, Director (or Assistant) of Clinician Services, and all departments within administration that provide support to Clinical Services operations.
• Provide patient care, as needed.

Minimum Qualifications:

BA/BS in related field preferred.

3 years of supervisory or management training and experience required or equivalent based on increase in position responsibilities and leadership experience.

Proficiency in Microsoft Office Suite.

Preferred Qualifications:

Patient Data software and EMR experience preferred.

Salary Range:

$64,000to $107,795 annually

Position Type:

Full-time

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to [redacted].

Other Information:

All of our employees must present proof of receiving a current flu shot prior to their first day of employment.

What we expect from you.

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we've outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.