Job Summary:Reporting to the Head of Solution Consulting, the Head of Marketplace Solution Consulting is responsible for all new and existing business in our marketplace & gig vertcial - managing a team of Solution Consultants who serve as the primary technical point-of-contact throughout the sales cycle and product implementation process. This Pod leader will be the subject matter expert for all Socure products and will be responsible for understanding all Marketplace accounts, existing clients, and ensuring successful growth of the people and clients under their remit. A successful leader will work collaboratively with various departments across the organization to support the sales process and successful adoption and integration of those solutions. This individual will also be responsible for coordinating resources across several functional areas. In addition, they will work with other senior employees across the organization in ensuring our products are at the forefront of the industry serving as the focal point for all product enhancements and feature requests.
Location Requirements: We are currently only able to hire candidates located in one of our location hubs: New York City, NY; Washington, DC; Seattle, WA; Miami, FL; San Francisco, CA.
Job Requirements:Leadership:
- Manage the vision and strategy for the Solution Consulting function for Marketplace Pod
- Supervise a team of highly skilled Solution Consultants to improve team performance
- Conduct effective After Action Reviews to instill effective team learning habits
- Define and oversee consistent adoption of instrumentation and standards across the Solution Consulting team
- Partner with Product, Engineering, Sales, and executive leadership to devise short and long term strategies tied to customer implementation and ongoing technical needs
- Structure the Marketplace Pod team to support Socure's sales and product goals and initiatives
- Communicate effectively up, down, and laterally to ensure alignment of work
- Provide purpose, motivation, and direction to members of the Solution Consulting team
- Partner with Socure Leadership to recruit and retain top-tier talent
Solution Consulting Performance and Execution:
- Assist the team in supporting Socure's largest, most strategic accounts
- Own both the long-term technical strategy and the day-to-day operations, including fostering innovation and implementing best practices
- Design, implement and maintain Solution Consulting playbooks to streamline operations and measure performance
- Solve business problems by turning raw data into actionable insights
- Proactively mitigates risk by identifying and controlling internal and external risk factors
Qualifications:- Education: Bachelor's degree in Business, Risk Management, Information Technology, or a related field. MBA or certifications in the domain market are a plus.
- Experience: 10+ years of experience in consulting, solution design, or product management within similar field.
- Industry Knowledge: Deep understanding of the challenges, regulations, and business models within the Marketplace & Gig market.
- Technical Expertise: Familiarity with risk management solutions, compliance frameworks, and data analytics tools used within the specific industry.
- Management: Proven track record of building and leading teams to obtain outlined KPIs for solution consulting/engineering selling into Marketplace markets.
Skills
:- Strong client-facing and communication skills with the ability to simplify complex solutions for both technical and non-technical stakeholders.
- Ability to lead workshops, presentations, and client consultations.
- Strong problem-solving skills with an innovative approach to solution design.
- Excellent consultative selling and client relationship management skills.
- Strong technical acumen and the ability to communicate effectively with both product and technical teams.
- Proven ability to influence cross-functional teams and manage complex customer engagements.
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