Job Posting TitleHead of Quality - US & Brazil
Job Description SummaryDauch is looking for a Head of Quality - US & Brazil to join our team in Detroit, MI. The Head of Quality is responsible for developing and executing quality assurance strategies for the US/Brazil Region, such as voice of customer satisfaction, process standardization, Shainin problem solving, quality/warranty analysis/resolution, scrap analysis, new program launch, and tracking mechanisms for Regional Plants quality performance vs targets. They will be the acting liaison between US/Brazil plants and corporate departments regarding quality/warranty issues and standards/processes.
Job Description:- Quality & Warranty
- Manages critical customer escalations and drives cross functional teams to issue resolution and regain customer satisfaction.
- Supports problem solving for customer complaints and coordinates communication with customers.
- Tracks Regional plants quality performance and customer complaints.
- Drives quality/warranty projects on top issues impacting customers and warranty metrics.
- Defines strategies to improve and maintain customer scorecard performance.
- Quality Tools
- Supports advancement of quality system tools (CAR system, quality management system, cost of quality, Smart LPA, Gage calibration, etc.) used by regional plants and industry 4.0 initiatives.
- Develops proactive initiatives focused on improving quality performance.
- New Launches and APQP
- Monitors and works on top open issues and APQP activities to ensure safe launch, program success, and no warranty spills.
- Cost of Quality
- Monitors plants and region performance on cost of quality categories.
- Supports completion and tracking of open Shainin project in plants vs targets.
- Plant support
- Supports US/Brazil plants with onsite problem solving, Q4 readiness, read across and lessons learned sharing.
- Standardization
- Ensures implementation and compliance to defined process standards and best practices in the regional plants.
- Audits
- Manages and performs various audits in the US/Brazil plants such as product and process integrity audits (PPIA), control plan, LPA, preparation for Dauch Q4 Operating System audits, etc.)
- Budget
- Manages cost center financials to stay within budget.
Required Skills and Education- Bachelor's Degree in Mechanical Engineering or related field.
- 10+ years of relevant experience in the automotive industry.
- Experience applying principles of Quality Systems IATF 16949 and AIAG quality tools.
- Experience applying customer specific quality requirements for Automotive OEM's.
- Experience conducting process conformance audits.
- Ability to utilize the following tools: FMEA, APQP, PPAP, MSA, GD&T and SPC.
- Willingness and ability to travel 25-50% locally and internationally.
