This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen ora validGreen Card Holder.

This position ishybrid 3 days perweek in thein the following office locations:Cincinnati, OH or Atlanta, GA

Whatyoullown

• Lead efforts to uncover and address recurring issues, process weaknesses, and operational vulnerabilities that impact performance, customer experience, or organizational resilience.

• Ensure lessons learned from incidents, operational disruptions, audit findings, and performance gaps are translated into actionable improvement plans with clear ownership, timelines, and measurable outcomes.

• Lead a portfolio of continuous improvement efforts focused on increasing operational efficiency, reducing risk, improving service performance, and strengthening organizational readiness.

• Analyze incident trends, operational metrics, stakeholder feedback, and emerging risks toidentifypatterns,anticipateissues, and recommend targeted improvement opportunities.

• Partner with leaders across the organization to embed problem-solving disciplines,establishperformance expectations, and drive adoption of continuous improvement practices.

Whatyoullbring

• Bachelors degree inoperations, technology, service management, risk, resiliency, or transformation functionsor the equivalent combination of education, training, or work experienceplus10 years of experienceof relevant work experience

• 5-7+years of managerial experience, leading a teamwithintechnical IT security, such as security operationsanalytics,or engineering.

• Strong change management and organizational influence skills

• Systems thinker who canidentifyinterconnected operational issues

• Proven ability to build high-performing teams and develop future leaders

Itsa bonus if you have

• Act like an owner:We takeaccountability working at pace to own our outcomes. Weempowereach other to make decisions.Wereinnovative always finding better ways to deliver impact.

• Win as one team:We value personalconnections moving forward together with clarity. We buildinclusiveand global teams  embracing different perspectives and ideas.Itsalways we,never me.Weredeterminedto succeed together.

• Operational Excellence Certifications:

• ITIL Problem Management certification

• Lean Six Sigma Black Belt or Master Black Belt

About the team