We are seeking an experienced Head of Operations to join a fast-growing company in the merchant cash advance (MCA) industry. Reporting directly to the CFO, you will lead a team of five operations professionals (three onshore and two offshore), optimize core business processes, and help scale the company's operational infrastructure in a fast-paced, high-growth environment.
Responsibilities- Lead, mentor, and manage a team of five operations professionals.
- Oversee daily operations, including deal processing, payments, reporting, and workflow management.
- Manage operational systems, software integrations, and third-party vendors.
- Troubleshoot operational and system issues to ensure business continuity.
- Identify opportunities to improve, automate, and scale operational processes.
- Develop and maintain operational documentation and best practices.
- Partner with leadership to optimize operations and implement new technologies when beneficial.
- Evaluate the existing technology stack and recommend improved systems or processes where appropriate.
Technology EnvironmentYou'll work with a technology stack that includes:
- Lend SaaS (CRM)
- MoneyThumb
- DataMerch
- HyperVerge
- Additional integrated operational tools and third-party platforms
Experience with these specific tools is not required, but candidates should be comfortable working across multiple systems, managing software integrations, and collaborating with third-party vendors.
- Proven experience leading operations teams in a fast-paced environment.
- Experience in the merchant cash advance (MCA), alternative lending, fintech, or similar financial services industry is strongly preferred.
- Demonstrated success improving processes and scaling operational functions.
- Strong leadership, organizational, analytical, and problem-solving skills.
- Hands-on approach with the ability to balance strategic thinking and day-to-day execution.
- Comfortable working across multiple operational systems, software integrations, and third-party platforms.
- Experience evaluating and implementing process improvements and operational technologies.
- Startup or high-growth company experience is a strong plus.
