Job Title: Head of Last Mile
Location: Fontana, CA
Salary Range: $100,000 - $130,000 + Annual Bonus
Employment Type: Full-Time
Position Summary
JD Logistics is seeking an experienced
Head of Last Mile to lead and optimize our rapidly growing last-mile delivery network across North America. This role is responsible for managing carrier operations, driving service performance, developing carrier partnerships, and leading a high-performing operations team supporting more than 10 warehouse locations.
The ideal candidate is a strategic and hands-on logistics leader with extensive experience in last-mile transportation, carrier management, operational planning, and cross-functional collaboration. This individual will play a critical role in improving delivery performance, scaling carrier operations, and ensuring an exceptional customer experience while supporting the continued growth of JDL's 3PL business.
What You'll Do:
Last Mile Operations Management
- Lead day-to-day last-mile transportation operations across a network of 10+ warehouse locations supporting a rapidly expanding 3PL business.
- Manage a large portfolio of national, regional, and local last-mile carrier partners to ensure consistent service execution and operational excellence.
- Serve as the primary escalation point for warehouse teams and carrier partners, resolving operational issues related to pickups, deliveries, routing, package tracing, and service failures.
- Monitor daily operational performance and ensure service levels are consistently achieved across all facilities.
Carrier Performance & Network Optimization
- Develop and manage carrier scorecards, business reviews, and performance improvement plans.
- Analyze carrier performance using key metrics including:
- On-time pickup and acceptance
- On-time delivery
- Exception rates
- Claims and damages
- Cost per shipment
- End-to-end delivery performance
- Identify underperforming carriers and implement corrective action plans while recognizing opportunities for strategic carrier expansion.
- Build strong relationships with national and regional parcel and final-mile delivery providers.
Planning & Capacity Management
- Partner with warehouse operations and carrier planning teams to support:
- Volume forecasting
- Route planning
- Pickup scheduling
- Capacity planning
- Peak season readiness
- Develop operational roadmaps with clear milestones, timelines, ownership, and measurable success metrics.
- Ensure carrier capacity aligns with business growth and customer demand.
Data Analysis & Continuous Improvement
- Analyze transportation and operational data to identify trends, risks, and improvement opportunities.
- Build dashboards, reports, and visualizations using Excel and business intelligence tools to support operational decision-making.
- Lead continuous improvement initiatives focused on reducing costs, improving delivery performance, and increasing operational efficiency.
- Develop KPI reporting and executive-level performance summaries.
Cross-Functional Leadership
- Partner closely with IT, Product, Warehouse Operations, Sales, Merchant Services, Finance, Customer Success, and Transportation teams on strategic logistics initiatives.
- Support system implementations and process improvements involving WMS, TMS, ERP, and related logistics platforms.
- Participate in customer implementations and operational launches to ensure successful last-mile execution.
- Drive cross-functional projects that improve scalability, automation, and operational excellence.
Leadership & Team Development
- Lead, mentor, and develop the Last Mile Operations team, fostering a culture of accountability, collaboration, and continuous improvement.
- Represent the Last Mile Operations department in executive leadership meetings, communicate business priorities, and drive execution across the organization.
- Translate strategic initiatives into actionable plans for the operations team and ensure timely implementation.
- Conduct regular business reviews, establish departmental goals, and oversee performance management and employee development.
About You
- Bachelor's degree in Supply Chain Management, Logistics, Business, Engineering, or a related field.
- 5-8 years of experience in transportation, logistics, or last-mile operations, with at least 3 years in a leadership or management role.
- Strong experience managing last-mile carrier networks in a 3PL, eCommerce, parcel, retail, or distribution environment.
- Extensive knowledge of national, regional, and local parcel carriers and last-mile transportation operations.
- Experience managing carrier performance, SLAs, contracts, and business reviews.
- Strong planning, forecasting, and operational management skills.
- Proficiency with ERP, TMS, and WMS platforms.
- Advanced Excel skills and experience with data visualization and reporting tools (Power BI, Tableau, or similar preferred).
- Excellent analytical, problem-solving, and decision-making skills.
- Demonstrated ability to lead cross-functional projects and influence stakeholders across multiple departments.
- Strong communication and presentation skills with experience presenting to senior leadership.
- Ability to thrive in a fast-paced, high-growth logistics environment.
- Bilingual in English and Mandarin Chinese is strongly preferred.
Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.
