Citigroup, Inc

Head Hotel Partnerships VP

Citigroup, Inc • $125K — $188K *
Wilmington, DE 19805Hybrid
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years in luxury hotel or hospitality industry with proven success.
  • 5+ years in partner management within travel.
  • Bachelor's degree required; advanced degree preferred.
  • Strong communication and presentation skills.
  • Project management experience with stakeholder engagement.
  • Superior organizational skills for managing multiple priorities.
  • Experience in hotel programs related to travel, OTA, or rewards.

Responsibilities

  • Lead development of Citi Travel's value propositions and strategies.
  • Design seamless hotel program experiences for clients.
  • Evaluate partnerships for enhancing travel ecosystem.
  • Oversee project lifecycle from concept to launch.
  • Drive year-over-year growth in customer engagement.
  • Monitor and report on hotel program analytics and improvements.
  • Manage relationships with external partners for the hotel program.

Benefits

  • Medical, dental, and vision coverage.
  • 401(k) retirement plan.
  • Life, accident, and disability insurance.
  • Wellness programs.
  • Paid time off for vacation, sick leave, and holidays.
Full Job Description
This role will focus on leading product strategy innovation and development, and overall enhancement of the hotel travel program. This role will also lead the Luxury and Hotel Collection by building and maintaining strong partnerships with top tier hotel brands while delivering incremental value to customers.

This role will be responsible for the following:
  • Develop Citi Travel's value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a hotel partner to Citi Travel customers.
  • Design and deliver a seamless and rewarding hotel program customer experience for Citi Travel clients.
  • Evaluate the potential to leverage and implement our travel eco system with other strategic hotel partners.
  • Oversee the end-to-end project lifecycle, from concept to launch, ensuring timely delivery and high-quality execution of hotel partner integration.
  • Actively drive year over year growth, including, but not limited to, increasing customer transactions, customer visits and overall engagement of the hotel program.
  • Monitoring, reporting and analytics of the hotel program and benefits utilization that drives strategic initiatives.
  • Manage external partners and ongoing relationships related to the Citi Travel hotel program.


Qualifications:
  • 7+ years of experience and a successful proven track record within the luxury hotel or hospitality industry.
  • 5+ years of experience in partner management with a focus on building and managing partnerships in the travel space.
  • Bachelor's degree required; advanced degree a plus.
  • Strong verbal and written communication skills, including presentation skills.
  • Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.
  • Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities in addition to strong judgment and critical thinking skills.
  • Experience working on hotel programs within the travel, OTA and/or rewards space.
  • Self-motivated with a passion for establishing and maintaining a culture of control within the business.
  • Demonstrated relationship management skills with ability to deepen relationships, build partnerships, and influence a group of diverse stakeholders across the businesses and key functional support areas.
  • Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
  • Deep functional knowledge of Credit Card Rewards is a plus.
  • Pragmatic problem-solver, forward thinker with independence of thought.


Job Family Group:
Consumer Sales

Job Family:
Consumer Product Sales

Time Type:
Full time

Primary Location:
Wilmington Delaware United States

Primary Location Full Time Salary Range:
$125,760.00 - $188,640.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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