National HBS Manager
The National HBS Manager leads multiple HBS centers and is responsible for driving operational excellence, team performance, customer satisfaction, and cross-functional alignment with Eagle and Lennar divisions. This role manages a team of associates, supports national program growth, and ensures compliance with all regulatory and investor requirements. Through strong leadership, relationship building, and operational oversight, the Manager ensures homebuyers receive an outstanding experience while maximizing conversion opportunities and cost efficiency.
Your Responsibilities on the Team
• Manage day-to-day operations of multiple HBS centers, ensuring productivity, service quality, and team performance.
• Lead, develop, and motivate HBS associates to achieve measurable goals, support career
growth, and maintain high engagement.
• Work closely with Eagle Division Managers, Mortgage Credit Specialist Managers, Loan Officers, Lennar Management, NHCs, and other partners to support referral education and pipeline growth.
• Develop, communicate, and execute nationwide growth strategies for the HBS organization.
• Build and maintain strong relationships with Lennar and Eagle division leadership to secure new opportunities and expand sales channels.
• Partner with Secondary to monitor customer-level risk trends and ensure sound pipeline
management.
• Provide coaching, feedback, and escalation support to promote a collaborative, solutions-oriented team environment.
• Oversee customer communications and maintain consistent status updates for Eagle divisions.
• Collaborate with Marketing to align program messaging, consumer outreach, and engagement strategies.
• Ensure HBS activities remain compliant with federal regulations, investor requirements, and
corporate best-practice standards.
• Resolve escalated issues with consumers or division partners, ensuring timely and professional problem resolution.
• Continuously evaluate operational processes, identify improvement opportunities, and lead the implementation of enhanced workflows.
• Support cross-training initiatives so associates can flex into multiple functional roles as needed.
Your Toolbox
• College degree preferred.
• Minimum 5-7 years of supervisory and management experience within the mortgage or lending industry (originations, processing, closing, underwriting of FHA/VA/Conventional loans).
• Minimum 1-3 years division-level management experience preferred.
• 4-5 years of application/processing or comparable mortgage background preferred.
• Strong knowledge of loan programs, qualification requirements, and credit analysis.
• Proficiency with Automated Underwriting Systems (LP, DU, GUS).
• Ability to read, analyze, and communicate technical data and credit information.
• Strong verbal and written communication skills, able to explain complex issues clearly and
positively.
• Demonstrated results orientation and ability to lead teams under pressure.
• Excellent customer service skills, strong work ethic, integrity, and professionalism.
• Strong time-management skills with the ability to manage multiple priorities.
• Experience with Excel, Word, CRM systems, and advanced internet/email proficiency.
Physical & Office/Site Presence Requirements
This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may change at any time with or without notice.
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
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