This position is incentive eligible.
Job Summary and QualificationsAs the HBS Director of Operations, you will lead the enterprise physician travel team supporting emergency and hospital medicine programs nationwide. Responsibilities include assisting with locum support (in-house and third party), program coverage needs, scheduling, contracts, compensation models, physician onboarding, credentialing, privileges, compliance, and ensuring accuracy across all processes. The position also encompasses labor management to maintain effective operations and support clinical performance. This Director will also assist on long term strategic growth of growing this team to an in-house model. Provide physician traveler support during disaster recovery events, ensuring continuity of care and operational stability in the aftermath of hurricanes, tornadoes, and other emergencies
The HBS Director of Operations also provides leadership and strategic direction for operational performance and growth, ensuring efficient, compliant, and high-quality healthcare services. This role involves being visible to create a level of confidence and trust for strategic planning, financial stewardship, labor management, service line development, and cross-functional coordination to enhance performance across all programs. Collaborates onsite with leadership, hospital administrators, and internal partners to drive improvements in patient outcomes, financial performance, and satisfaction.
Major Responsibility:
- Provide oversight for enterprise travel team supporting the emergency and hospital medicine programs nationwide
- Responsible for scheduling travel team(s) for disaster recovery coverage, including hurricanes, tornadoes, and other events requiring additional support to restore operations and re-establish services
- Develop and implement operational strategies and annual business plans. Leads the execution of annual business plans, financial targets, and performance metrics to drive sustainable efficiency.
- Monitor budget performance and identify cost reduction opportunities
- Direct P&L responsibility that aligns with operational and financial metrics
- Establish and monitor KPIs related to clinical quality, staffing, and financial targets
- Lead Program Managers and Practice Coordinators in delivering efficient, high-quality healthcare services by driving accountability, reinforcing best practices, optimizing workflows, and fostering a culture of patient-centered care and continuous improvement
- Ensure high standards in recruiting, credentialing, scheduling, and administrative workflows
- Develop physician alignment and recruitment plans
- Assist in developing physician development plans, process improvements, and implementation of best practices
- Act as a change agent, communicating the vision and benefits of integration
- Serve as the liaison to facilities, division executive teams, and corporate leadership
- Monitor budget performance, identify trends, evaluate variances and develop action plans
- Manage operating expenses and identify cost reduction opportunities
- Drive efficient and effective labor management
- Translate enterprise goals into actionable operational strategies and implement approved business cases
- Co-lead division-wide initiatives with clinical counterparts
- Drive integration and standardization of services through best practices
- Conduct Comprehensive Monthly Operating Reviews (MORs) to assess performance
- Builds and sustains strong cross-functional and external relationships to ensure alignment, collaboration, and seamless delivery of high-quality, patient-centered services across the care continuum
- Manage and develop subcontractor relationships
- Collaborate with the SVP/DCMO and Regional Directors to support provider onboarding
- Acts as an early adopter of new technologies and performance improvement strategies
- Ensure compliance with relevant laws and regulations
- Establish collaborative relationships with key managers and departments
- Collaborate with leadership to create executive summary communications and presentations
- Facilitate and organize committees and sub-committees
- Monitor and report on portfolio performance
- Work effectively with development to enhance growth initiatives
- Support the goals of facilities, divisions, and markets
- Serve as a key member of the leadership team
- Work effectively with management, support teams, Physician recruiting and HR functions
- Ensure compliance, training, and education policies are implemented
- Display consistent behavior that enhances the public image of the organization
- Participate in the recruitment, interviewing, selecting, and hiring of new employees
- Develop and retain top-performing operational leaders and support staff
- Participate in ongoing orientation and education of new and existing employees
- Maintain strict confidentiality and have a comprehensive business acumen
- Proactively prepares and delivers comprehensive, data-driven MORS/QORS updates at the program, facility, market, and division levels, ensuring accuracy, clarity, and actionable insights to inform decision-making and performance improvement
Education & Experience:
- Bachelor's degree in Healthcare Administration, Business, Operations Management, or a related field required
- Master's degree (MBA, MHA, or equivalent) strongly preferred
- Labor management, vendor management, contract management, physician licensing, privileging, and credentialing experience
- 5+ years of proven progressive leadership in healthcare operations
- Multi-site or multi-state oversight strongly preferred
Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare's graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as an HBS Director of Operations.
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