Location: Austin, TX
**This role will require regular presence at client sites in the Austin, TX area****This role is NOT eligible for relocation assistance**The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team.
RequirementsResponsibilities:- Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation
- Manage lab computing aspects of installing new, retirement and relocation of equipment
- Implement Windows based security
- Ensure adherence to client's corporate policies through periodic reporting and compliance programs
- Act as the technical support contact for field service engineers and external vendors
- Provide technical subject matter expertise for new system validation and change management efforts
- Document procedures, policies, troubleshooting and best practices
- Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable
- Perform system preventative maintenances based on client's schedule, if applicable
Required Skills:- Excellent customer service skills complemented by an ability to listen to and interpret client requests
- Ability to troubleshoot complex instrument and technology issues
- Strong oral and written communication skills
- Ability to identify, track and complete tasks for multiple projects
- Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code
Qualifications:- Bachelor of Science in computer science, life science or equivalent industry experience
- 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
- Excellent customer service skills complemented by an ability to listen to and interpret client requests
- Ability to troubleshoot complex instrument and technology issues
- Strong oral and written communication skills
- Ability to identify, track and complete tasks for multiple projects
- Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code
- Experience with virtual machine support (preferred)
- Experience with scientific instrumentation (preferred)
BenefitsWe offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.
