ServiceNow

GTM Strategic Planning, Manager

ServiceNow • $120K — $150K *
West Palm Beach, FL 33411In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of experience in GTM strategy and planning, preferably in SaaS or a top consulting firm.
  • Combination of consulting and operating experience in complex global environments.
  • Strong qualitative and quantitative analysis skills with intellectual curiosity.
  • Exceptional problem-solving abilities with a strategic mindset.
  • Proficient at managing diverse stakeholders and influencing at all levels.
  • Excellent communication skills with a focus on clarity and simplicity in presentations.
  • Experience with AI tools for improving strategic planning processes is a plus.
  • Familiarity with global market differences and cultural nuances.

Responsibilities

  • Establish and maintain relationships with strategy and planning teams to develop and implement strategies.
  • Lead integrated, cross-functional program plans and manage dependencies across multiple teams.
  • Translate analyses into actionable insights for the organization's annual operating plan.
  • Align GTM organization and extended teams with strategic guidance throughout the planning process.
  • Prepare and present executive-level communications that influence decisions through storytelling.
  • Collaborate on automating planning processes through people, processes, and tools.
  • Support the VP of Strategic Planning in designing and assessing organizational programs.

Benefits

  • Relocation assistance to WPB provided by ServiceNow.
  • Flexible work personas accommodating remote and in-office work arrangements.
Full Job Description
Relocation to WPB is available and provided by ServiceNow

Job Description

The Global Strategic Planning and Analytics organization is on a journey of growth as ServiceNow scales to $30B+. We're leading the way by influencing strategy and developing insights which fuel the automation and simplification of our annual planning processes; to help us we're hiring a GTM Strategic Planning - Manager.

This position will play a pivotal role in working across the broader GTM organization, focused on facilitating an integrated planning process and ensuring the successful implementation of Strategic Priorities.

We are looking for someone who is a structured analytical thinker, strategic problem solver, and team-first collaborator. The ideal candidate is a self-starter who thrives in fast paced, results driven environments and is comfortable leading initiatives across multiple teams and levels of the organization.

If you have a background in consulting and/or tech who thrives on leading organizations through change, while understanding the voice of the market, let's connect!

Key responsibilities:
  • Establish strong relationships with strategy, planning, and programs teams across the organization to co-develop strategies and assist with the implementation of the execution plans.
  • Proven program management experience standing up and running integrated, cross-functional program plans in complex environments - including defining workstream ownership, sequencing dependencies, establishing OKR frameworks, and driving execution cadence across multiple teams and stakeholders simultaneously.
  • Translate analyses into tangible guidance and expectations to be incorporated into the organization's annual operating plan (AOP) and new year readiness processes.
  • Lead the GTM organization and extended teams to align with guidance throughout the planning process, diving into the details with the respective teams to ensure effectiveness. Partnerships include GTM Operations, Field Sales, Global Industries Partners and Solutions, and Customer Excellence.
  • Prepare executive level communications and presentations to outline findings, make recommendations, and influence decisions through compelling story telling.
  • Partner across the planning organization to automate planning delivery through people, process, and tools.
  • Support the VP of Strategic Planning in design, implementing and measuring the success of organizational programs and priorities.


Qualifications

To be successful in this role you have:
  • 10+ years of progressive experience in a SaaS company GTM Strategy and Planning function, top consulting firm, or strategic field role. Demonstrated success driving growth at scale with a focus on topline and Customer value realization.
  • A combination of consulting and operating experience, owning initiatives from concept to implementation in a complex global environment. Ability to think strategically, understanding the big picture while connecting the dots with operational priorities.
  • Excellent qualitative and quantitative analysis and modelling skillset with intellectual curiosity to unlock deep insights that drive value.
  • Excellent problem-solving skills, including the ability to identify and define problems, make connections across diverse topics, assess, and synthesize into clear findings and recommendations with associated plans.
  • Ability to manage diverse stakeholders, collaborate, and influence at all levels of the organization with both empathy and conviction.
  • Communicate across a wide array of teams, geographies, cultures, and mediums (written, verbal, presentation). Looking for superior presentation skills - creating for clarity and simplicity.
  • Experience leveraging AI tools - such as Claude by Anthropic - to accelerate strategic planning workflows, automate deliverable creation, and enhance team productivity is a strong plus.
  • This is a global role, requiring familiarity with differences across GEOs, market maturity, and cultures. Must be able to connect across time zones with stakeholders.
  • Minimal travel required (~10% or less).

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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