GTM Engineer, Post-SalesAbout this roleThe GTM Engineer, Post-Sales, takes manual post-sale work (onboarding, billing, orders, renewals) and turns it into infrastructure: deleting what doesn't need to happen, automating what remains, and leaving behind a clean, reliable process. Alongside back-end automation work, this role will be customer-facing, with direct customer contact on issues like billing and onboarding.
What You'll Do:- Automate contract-to-billing configuration, translating signed terms into correct billing setup validated before go-live
- Own the onboarding activation tracker, driving each new customer through to live and billing correctly
- Build billing reconciliation automation that flags discrepancies before customers see them, and own customer-facing resolution of disputes through to close
- Build SIM order intake and logistics automation, taking Account Executives off the operational path
- Build the renewal-admin engine: renewal calendar, auto-renewal comms, and Salesforce renewal-field hygiene, partnering with Revenue Operations
- Extend the existing account health and expansion signal system, routing ready-to-action findings to Account Executives and closing the loop on execution
- Own migration completion tracking and customer communication, partnering with Solutions on technical execution
- Evaluate and integrate AI-powered tooling into the post-sale stack, separating what compounds impact from what adds noise
Outcomes you will drive:- Grow selling capacity: automated billing, onboarding, and order workflows free up AE time for new business, measured by time reclaimed and revenue capacity redirected.
- Raise billing accuracy: contract-to-billing automation, pre-go-live QA, and reconciliation systems keep invoices clean from the start, tracked against the monthly error rate.
- Accelerate onboarding: automated activation tracking and config QA get customers live and billing correctly faster, measured by time-to-activation and first-invoice accuracy.
- Build the renewal engine: an automated renewal calendar, comms, and CRM hygiene system that keeps every account renewal-ready, measured by renewal readiness.
- Grow expansion revenue: automated health scoring and signal detection surface opportunities to AEs before they're missed, measured by findings actioned and revenue recovered.
What We're Looking For: - 3+ years in GTM engineering, or automation-heavy operations within Revenue Operations, Sales, or Customer Success Ops
- Demonstrated experience building automations, integrations, or AI workflows (Zapier-level minimum, Python or APIs a plus)
- Experience with Salesforce or a comparable CRM, with a real understanding of how systems-of-record hygiene affects downstream reporting
- Experience with Gong or a comparable call-intelligence platform, including using it to reduce manual CRM data entry
- Experience building automation around margin or pricing data, translating contract terms into leakage or uplift signals
- Comfortable working in issue-tracking tools like Linear to track multi-week technical workstreams (e.g., migrations)
- Familiarity with modern AI tooling and a track record of applying it to real operational workflows, not just experimenting with it
- Ability to handle customer-facing conversations on billing, onboarding, and order issues clearly and effectively
- Has a bias toward elimination: questions whether the work is even necessary before building around it
You might be a great fit if you...- Enjoy taking a manual process and turning it into something clean, automated, and built to last
- Are comfortable making judgment calls about tooling with incomplete information: you can run a fast evaluation, form a view, and move
- Thrive working across Revenue Operations, Solutions, Sales, and the account team: you know a good system serves all of them, not just whoever asked for it
Role Compensation: $115,000 - $135,000 base + $10,000 - $15,000 in annual target incentives
What to expect in the interview process:- Intro Phone Call (15 min)
- Cross-Team Interview (30 min)
- Take-Home Skill Test (90-120 min)
- GTM Skills Deep Dive / Hiring Manager Interview (60 min)
- President Interview (30 min)
- CEO Chat (20 min)
Benefits and PerksCompetitive compensation: All employees receive equity at hire and given transparent salary and equity formulas across the team
Health & time off: Flexible health coverage (up to 100% employee, 95% dependents), unlimited PTO with 2 weeks mandatory, monthly mental health days, and 14 weeks paid parental leave
Remote work support: $1,000 hiring bonus plus $250/month WFH Stipend (taxable) to help support your home office, productivity, professional development, or coworking expenses.
Financial security: Life and disability insurance fully covered, 401(k) plan (no match), and access to our Professional Development Fund after one year
