Viceroy Hotel Group

Group Sales Manager

Viceroy Hotel Group • $75K — $95K *
Santa Monica, CA 90405In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • College coursework in related field is helpful.
  • Preferred experience in a hotel or related field.
  • High School diploma or equivalent required.
  • Proficient in Windows and company-approved software for spreadsheets and word processing.
  • Strong verbal and written communication skills with employees and guests.
  • Ability to multitask and prioritize to meet deadlines.

Responsibilities

  • Meet or exceed set sales goals.
  • Operate within established sales budget.
  • Participate in M.O.D. duties and Saturday office coverage.
  • Initiate and follow up on sales leads.
  • Maintain an active sales solicitation program in the market.
  • Monitor production of accounts and evaluate market trends.
  • Conduct professional site inspections for clients.

Benefits

  • Participation in community and professional associations.
  • Opportunities for client entertainment.
  • Access to training and hotel meetings.
  • Growth potential within a Hyatt property.
Full Job Description
Location

Hyatt Centric Santa Monica

Overview

The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Responsibilities

  • Meet or exceed set goals.
  • Operate the Sales Department within established sales expense budget.
  • Participate in required M.O.D. and Saturday office coverage as scheduled.
  • Initiate and follow up on leads.
  • Maintain and participate in an active sales solicitation program.
  • Monitor production of all top accounts and evaluate trends within your market.
  • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
  • Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
  • Invite clients to the hotel for entertainment, lunches, tours and site inspections.
  • Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
  • Assist in the preparation of required reports in a timely manner.
  • Be familiar with all Hyatt Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
  • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
  • Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
  • Meet and greet onsite contacts.
  • Abide by Prime Selling Time (PST).
  • Develop networking opportunities through active participation in community and professional associations, activities and events.
  • Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
  • Entertain clients.
  • Handle inquiries as part of Inquiry Day Program.


Qualifications

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Must be skilled in Windows, Company approved spreadsheets and word processing.
  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Hyatt Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

About Viceroy Hotel Group

Viceroy Hotel Group is a luxury hotel and resort company that operates properties around the world. The company was founded in 2001 and is headquartered in West Hollywood, California. Viceroy's properties are known for their unique design and high-end amenities, and the company has won numerous awards for its hospitality. Viceroy has properties in North America, Europe, and the Middle East, and is known for its commitment to sustainability and social responsibility.
Learn more about Viceroy Hotel Group
Size
1,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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