TD Bank

Group Mgr II, U.S. Benefits Delivery

TD Bank • $91K — $136K *
Portland, ME 04103In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Undergraduate degree required
  • 7+ years of relevant experience
  • Excellent written and verbal communication skills
  • Strong negotiation and influencing abilities
  • Proven relationship management skills
  • Broad knowledge of Human Resources policies and procedures
  • Experience in fast-paced, dynamic environments is essential

Responsibilities

  • Lead and manage HR operational functions through team managers and analysts
  • Hire, set goals, and develop staff while managing performance and compensation decisions
  • Oversee a diverse team and intricate operational processes
  • Act as a key escalation point for complex issues and operational risks
  • Coordinate activities across HR, Technology, Finance, and Risk Management
  • Ensure compliance with business standards and regulatory requirements
  • Implement process improvements and track operational performance

Benefits

  • Opportunities for professional development and growth
  • Supportive environment for a diverse workforce
  • Encouragement for open dialogue regarding concerns
  • Access to tools for measuring and analyzing performance metrics
  • Flexible work environment with occasional travel
Full Job Description
Work Location:
Mount Laurel, New Jersey, United States of America

Hours:
40

Pay Details:
$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Human Resources
Job Description:

The Group Manager II, HR Operations leads a group of operational functions and activities via Team Managers/Analysts within a unit and provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved for the overall group.

Depth & Scope:
  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
  • Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
  • Expert knowledge of the business and operational functions supported
  • Leads teams with multiple points of internal and external contact (may include direct contact with Customers)
  • May manage over a diverse geographic jurisdiction
  • May provide National support to business partners
  • Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning
  • Requires expert process management knowledge and the risk profile for team processes supported; advanced knowledge in identifying, tracking and resolving gaps
  • Oversees management of team requiring workforce to decision on acceptable level of risk - Moderate to High risk potential (loss/reputational) for functional area
  • May act as highest point of team escalation for resolution and provides direction to resolve issues or escalate
  • Involves regular contact with cross-functional teams across TDBG or external contacts and/or customers


Education & Experience:
  • Undergraduate degree required
  • 7+ years relevant experience required
  • Excellent written and verbal communication skills
  • Excellent ability to negotiate and influence, with the ability to exercise sound judgment in problem resolution and influencing decisions
  • Proven experience in effective relationship management
  • Must work well in a fast-paced and ambiguous environment with the ability to manage various tasks simultaneously and work with changing priorities
  • People management experience required
  • A broad knowledge of Human Resources policies and procedures
  • Knowledge and experience with MS PowerPoint, Excel, Outlook, MS Word, etc.
  • Excellent analytical and problem-solving skills
  • Demonstrated planning and management skills
  • Demonstrated project and process management skills
  • Demonstrated ability to balance work load and align work to resources
  • Ability to measure and analyze metrics required


Preferred Experience:
  • Extensive experience leading operational change and modernization efforts within an HR Benefits function
  • The ability to independently assess complex program requirements and design modernized operational workflows and controls that automate manual processes and mitigate operational risk
  • Experience working within Benefits Delivery


Customer Accountabilities:
  • Acts as key liaison with partners and external groups and provides subject matter expertise at the department level
  • Acts as key escalation point for significant risk/exceptions
  • Monitors service and control standards against overall business/department objectives
  • Develops and maintains effective working relationships with internal and external partners for the purposes of delivering optimal customer service
  • Coaches to ensure operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues where necessary


Shareholder Accountabilities:
  • Contributes to the development of the business plan and operationalizes the plan and delivers on assigned service or functionality
  • Ensures programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities
  • Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations and works closely with system support to execute and implement system upgrades/enhancements
  • Provides expertise and coordinates implementation and testing of new processes, technologies or operating models in own area
  • Meets department standards for productivity and efficiency and implements process improvement initiatives, executes on change, supporting adherence, tracking and realizing benefits
  • Coordinates activities with partners in HR, Technology, Finance, Risk Management, etc.
  • Ensures appropriate reporting and escalation of issues occurs based on risk profile
  • Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
  • Coaches employees to deliver on the business service and operating model
  • Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements


Employee/Team Accountabilities:
  • Responsible for management of the overall team, providing both leadership and guidance
  • Sets targets and objectives for the team, and delivers results
  • Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
  • Leads a high-performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
  • Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
  • Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
  • Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
  • Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
  • Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
  • Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
  • Acts as a brand ambassador for the business area/function and the Bank, both internally and/or externally


Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
  • Domestic Travel - Occasional
  • International Travel - Occasional
  • Performing sedentary work - Continuous
  • Performing multiple tasks - Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds - Occasional
  • Sitting - Continuous
  • Standing - Occasional
  • Walking - Occasional
  • Moving safely in confined spaces - Occasional
  • Lifting/Carrying (under 25 lbs.) - Occasional
  • Lifting/Carrying (over 25 lbs.) - Never
  • Squatting - Occasional
  • Bending - Occasional
  • Kneeling - Never
  • Crawling - Never
  • Climbing - Never
  • Reaching overhead - Never
  • Reaching forward - Occasional
  • Pushing - Never
  • Pulling - Never
  • Twisting - Never
  • Concentrating for long periods of time - Continuous
  • Applying common sense to deal with problems involving standardized situations - Continuous
  • Reading, writing and comprehending instructions - Continuous
  • Adding, subtracting, multiplying and dividing - Continuous


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Finance & Insurance
Net Income
-$6.9 million
5 Year Trend
+6.6%
* Ladders Estimates

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