Job TitleGovernment Technical Consultant
What does a successful Government Technical Consultant do?As a Government Technical Lead, you partner directly with the Government Technical Director to support the technical delivery, stability, and evolution of a mission-critical government technology program. This role provides consistent technical leadership across both steady-state operations and concurrent implementation efforts, maintaining continuity as the platform scales and evolves.
You work across engineering, architecture, security, and operations teams to resolve issues, support service performance, and advance delivery milestones. The role includes regular interaction with internal teams and client stakeholders, translating complex technical concepts into clear business-focused updates and recommendations for audiences with varying technical background.
What you'll do:- Support technical service delivery and platform performance across production operations and active implementations within the same program
- Partner with the Technical Director to monitor SLAs, service performance metrics, and incident trends, using data to identify risks and improvement opportunities
- Participate in incident response for 24x7 systems, including impact assessment, root cause analysis, and coordination of cross-functional resolution efforts
- Coordinate across product, engineering, and third-party teams to execute technical priorities and resolve issues impacting delivery and production stability
- Serve as a secondary technical point of contact for the account, communicating risks, issues, and recommended actions to internal teams and client stakeholders, and translating complex technical information for diverse technical and non-technical audiences
Experience you'll need to have:- 5+ years of experience supporting IT delivery and operations for enterprise-scale platforms in regulated environments
- Hands-on experience supporting concurrent production operations and implementation efforts, including reviewing and interpreting detailed program requirements, contracts, and Statements of Work (SOWs)
- Experience participating in incident and problem management for 24x7 systems, including root cause analysis and resolution tracking
- Working knowledge of APIs, integrations, networking, and information security controls in a multi-system environment
- Experience using service performance data (e.g., incidents, SLAs, trends) to identify issues and support resolution in a production environment
Experience that would be great to have:- Experience supporting government technology programs or payment/transaction systems
- Familiarity with cybersecurity frameworks (e.g., NIST, FedRAMP) and cloud environments such as AWS or Azure
- Familiarity with API testing tools (e.g., Postman) for querying, validating, and troubleshooting data integrations
- Exposure to modern architecture patterns (microservices, event-driven) and observability practices
How you'll work:This is a remote-based role that includes regular collaboration with internal teams and client stakeholders, with occasional onsite engagement as needed.
Sponsorship:You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
