Marsh McLennan

GovCloud - Cloud Operations Engineer

Marsh McLennan • $95K — $115K *
Louisville, KY 40214In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of hands-on experience with AWS environments.
  • Proficiency in either Windows or Linux server administration.
  • In-depth knowledge of AWS infrastructure components such as compute, storage, networking, and IAM.
  • Experience tackling compliance controls in regulated settings.
  • Demonstrated troubleshooting skills for technical issues spanning infrastructure and applications.
  • Strong communication skills, particularly in documentation.
  • Proven ability to work both independently and within a team setting.

Responsibilities

  • Manage deployment and configuration of AWS GovCloud infrastructure.
  • Monitor AWS environment health, responding to alerts and escalating when necessary.
  • Carry out patching, upgrades, and general maintenance per change management standards.
  • Troubleshoot and resolve issues related to compute, storage, networking, and DNS.
  • Facilitate incident management and problem resolution following established SLAs.
  • Ensure adherence to security and operational compliance standards.
  • Collaborate with cross-functional and vendor teams on maintenance and incident resolutions.
  • Develop and update comprehensive documentation on configurations and procedures.
  • Identify areas for operational improvements and propose automation solutions.
  • Conduct cost-optimization initiatives on cloud resources.
  • Take full ownership of work and project execution from start to finish.
  • Support audit preparation and documentation as needed.
  • Participate in on-call rotation for operational support.

Benefits

  • Flexible work arrangements.
  • Comprehensive health and wellness benefits.
  • Opportunities for professional development and AWS certification support.
  • Collaborative work environment with cross-functional teams.
  • Exposure to advanced cloud technologies and practices.
Full Job Description
Company:
Marsh

Description:

Summary:

We are seeking a Cloud Operations Engineer to join our team supporting AWS GovCloud environments and business-critical applications. This full-time role is responsible for day-to-day cloud operations, server administration, incident resolution, change management, problem management, patching, monitoring, and security compliance in a regulated environment. The ideal candidate will have hands-on AWS experience, proficiency in Windows and/or Linux server administration, and the ability to independently own a portfolio of work and projects from defining the approach through execution, while collaborating with internal and vendor teams to maintain reliable operations and drive continuous improvement.

Key Responsibilities:
  • Manage and support the deployment, configuration, and management of AWS GovCloud infrastructure (compute, storage, networking, etc.).
  • Monitor the health, performance and utilization of the AWS GovCloud environments, respond to alerts and escalate issues as appropriate.
  • Perform patching, upgrades, maintenance and routine operational tasks through approved change management processes.
  • Troubleshoot and resolve infrastructure issues involving compute, storage, networking, DNS, IAM and application connectivity.
  • Support incident management, root cause analysis and problem resolution within SLA expectations.
  • Maintain compliance with security and operational standards, including administrative account control, patch status, services and logging.
  • Work with cross-functional teams and vendor teams to coordinate fixes, maintenance and escalations.
  • Create and maintain comprehensive documentation for all configurations and procedures.
  • Identify and implement operational improvements, including automation and process refinement where appropriate.
  • Identify, propose and implement cost-optimization improvements.
  • Independently own a portfolio of work and projects, from defining the approach through execution.
  • Support audit activities by gathering findings and creating and providing documentation in accordance with audit requirements.
  • Participate in a rotating weekly on-call schedule.


Required Qualifications:
  • Hands-on experience supporting AWS environments.
  • Proficiency in Windows and/or Linux server administration.
  • Solid understanding of AWS cloud infrastructure concepts, including compute, storage, networking, security groups, DNS and IAM.
  • Familiarity with security and compliance controls in a regulated environment.
  • Ability to troubleshoot technical issues across infrastructure and application layers.
  • Strong communication and documentation skills.
  • Strong problem-solving and the ability to learn quickly.
  • Ability to work independently and collaboratively on routine tasks and projects.


Preferred Qualifications:
  • Experience supporting regulated, government, or highly controlled cloud environments.
  • Previous audit experience, including gathering findings and creating and providing documentation in accordance with audit requirements.
  • Scripting or automation experience.
  • Familiarity with monitoring and logging tools such as CloudWatch and basic log analysis.
  • AWS certification or equivalent cloud credentials.
  • Experience with ITIL-based incident, change, and problem management processes.
  • Experience using Agile tools to plan, track, and manage operational work.
  • Experience using AI tools to enhance productivity and support scripting, troubleshooting, and documentation.
  • Experience in FEDRAMP/GovRamp.
  • Demonstrated ability to improve operational stability, efficiency and resilience over time.
  • Previous experience working on a geographically dispersed team.


About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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