SUMMARY

Oversees all golf activities and facilities to ensure an outstanding customer experience that supports the department's strategic priorities. Provides day-to-day leadership and delivers high-quality golf activities, services, programs and events within budget parameters. Directs long-range planning. Develops policies and procedures regarding tournaments, operations, and customer service. Manages capital projects including developing plans and bid specifications, selecting contractors, and contract administration.

REPORTING RELATIONSHIPS

Reports to: Deputy Director, Parks, Recreation, Library, and Golf

Direct Reports: Golf Supervisor, Golf Superintendent, Golf Coordinator, seasonal and part-time staff

ESSENTIAL DUTIES & RESPONSIBILITIES

The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.

• Manages, develops, coordinates, and evaluates golf course activities, golf course grounds, services, programs and events at Broken Tee Golf Course.
• Responsible for developing fee structures and budget. Monitors assigned budget areas.
• Ensures staff compliance with all City-wide policies and procedures, including financial best practices.
• Selects, hires, trains, schedules, motivates and evaluates supervisor staff. Develops facility and program staffing plans to ensure consistent positive guest experiences.
• Oversees all facility repair and maintenance issues at the Broken Tee, including: coordinating custodial operations, landscaping, parking lots, repair and maintenance of facilities and building systems with appropriate city departments and outside vendors.
• Follows procurement policies and procedures and monitors expenditures within budget parameters.
• Responsible for facility security systems, including but not limited to secure access and egress, emergency systems, safety lighting, and security cameras. Ensures facility safety for guests and staff. Coordinates all property and liability incidents and insurance claims with Risk Management.
• Stays informed of community and market trends in golf. Works collaboratively with marketing team to drive customer engagement and awareness to increase facility and program participation. Develops, implements and evaluates marketing plans and strategies.
• Provides input as a member of the Parks, Recreation, Library, and Golf leadership team in facility planning, budgeting and capital projects. Acts as the division's liaison to the city's project management team.
• Coordinates purchase, installation, and maintenance of all golf equipment. Oversees purchase, installation and maintenance of all furniture and fixtures for both public and staff use at each facility.
• Oversees facility signage, display areas, paint, fixtures, flooring and lighting to ensure consistency with departmental and city brand standards.
• Recommends and administers policies and procedures. Creates and maintains safety and security procedures for facilities and guests. Develops and oversees staff emergency response training and procedures.
• Cultivates, fosters, and maintains effective working relationships with elected officials, boards and commissions, volunteers, schools, and community organizations to help identify and assess community needs. Responds promptly and positively to customer concerns, complaints and suggestions. Acts as staff liaison to committees and boards.

Other Duties & Responsibilities:

• Participates in city-wide or cross-departmental teams, special events, task forces, or committees.
• Performs other duties as assigned and required.

EDUCATION

• Bachelor's Degree in Recreation Administration, Public Administration, Sports Management, Marketing, Golf Administration, or related field

An equivalent combination of education, training and relevant job experience may be substituted.

RELATED WORK EXPERIENCE

• Work Experience: 3 years' experience in golf course leadership with at least 2 years of customer service supervisory experience.

An equivalent combination of education, training and relevant job experience may be substituted.

LICENSES, REGISTRATIONS, or CERTIFICATIONS

• Certifications and/or Licensures: CPR/AED
• Required Driver's License: Valid Colorado driver's license and a clear or acceptable MVR

KNOWLEDGE, SKILLS & ABILITIES

Working knowledge of:

• General recreation programs

• Supervisory techniques

• Financial management and budgeting

• Organizational development

• Community resources

Skills and Abilities

• Computer Skills - Strong skills needed to utilize recreation software program, Microsoft Office Suite or similar office software, and all applicable city software programs, budgeting software, including but not limited to time keeping, budgeting and purchasing systems.
• Communication - Strong customer services skills required to interact with the public, handling problems and complaints. Strong communication skills needed to coordinate and direct the activities of personnel.
• Analytical - Strong skills needed to evaluate the functioning of the facility and programs.
• Mechanical - Coordinate work with skilled workers and vendors. Operate a variety of recreational equipment from integrated fitness technology to sound systems. Basic skills needed to make simple repairs and complete set-up for programs and events.
• Project Management - Strong skills needed to develop long-range plans and coordinate programs.
• General Management -Strong skills needed for budget management, recommending and implementing policies and procedures. Supervision of multiple staff.
• Mathematical - Strong skills needed to develop, manage, and supervise multiple budgets.

PHYSICAL EXERTION

☒ Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

WORKING CONDITIONS

Encounters with hazardous conditions (including electrical currents, heavy equipment, fumes, bodily fluids, extreme temperatures, threatening behaviors, inadequate lighting, restricted movement, or intense noise) is:
• Limited (less than 1% of Time)

☒ Seldom (10%-25% of Time)
• Frequent (greater than 50% of Time)
• Infrequent (1-10% of Time)
• Moderate (26%-50% of Time)

SALARY RANGE

$96,624 - $144,936/Annual Pay Rate

BENEFITS

The City of Englewood offers a comprehensive benefits package including but not limited to:

• Medical, Dental, and Vision Plans
• Retirement Plans
• Paid Time Off
• Paid Sick Leave
• 12 Paid Holidays

More information about our benefits can be found here

APPLICATION DEADLINE

Open until filled.