Job DescriptionThe GME Program Manager reports to the Assistant Designated Institutional Official and serves as a key member of the office of Graduate Medical Education (GME). The GME Program Manager oversees the institutional (operational/academic) and program requirements in the approximately 63 ACGME-accredited and 30 non-accredited residency and fellowship programs, and operational requirements for their onboarding, training, and employment. The GME Program Manager position requires a high level of independence and the work is
primarily self-directed and initiated, and requires the ability to meet goals and objectives within a multitude of tight and externally facing deadlines.
Responsibilities- Provides direct oversight of the collection and maintenance of all operational and/or academic data contained in the resident management system.
- Ensures accurate record keeping of all aspects of resident / fellow training, education, scholarship, procedure logging and employment including HR related data, Visas, institutional training requirements, system access, site rotations, and programs.
- Monitors logistics of the functions and provides on-going feedback to Assistant DIO and analysts.
- Reviews and edits the Weekly Update and Monthly Program Director and Resident Newsletters.
- Supervises needed supplies and content related to education functions, meetings and responsibilities of a sponsoring institution.
- Directs and serves as a resource person for program managers/coordinators for the Resident Management System.
- Partakes and remains instrumental and knowledgeable in preparing for state and federal audits and visits.
- Assists in collection and analysis of data. Actively makes recommendations for improvement of operational/academic and evaluation performance based on analysis.
- Demonstrates clear, concise and interdisciplinary communication in the UCMC GME Community, and is active in program coordinator/manager, program director and department meetings, workshops, and retreats.
- Provides input to Assistant DIO regarding corrective action if federal, board or state standards are not met.
- Takes initiative to obtain information related to institutional or program accreditation by, but not limited to: attending meetings, drafting or reviewing meeting minutes, reading department generated e-mails, newsletters and other formats of communication in a timely manner.
- Serves as designee of Assistant DIO if needed.
- Implements, assigns and monitors education and training curriculum on resident management system software functionality for team, program managers/coordinators, and program directors.
- Monitors compliance and identifies evaluation deficiencies and assists program directors and coordinators with implementation of requisite evaluations. • Generates aggregate evaluative reports.
- Identifies needs and assists with development for program managers/coordinators and directors as needed. In collaboration with team, assures competencies meet or exceed operational or academic (ACGME, GMEC, CPME, ABOG, ACNS, ODH, TJC) requirements.
- Assists Program Directors, Asst Program Directors and Key Clinical Faculty in identifying program or individual learning needs and helps coordinate the appropriate training activities to meet these needs and evaluate their outcomes.
- Assures that the delivery of high quality customer service is being provided to Graduate Medical Education customers (internal and external).
- Ensures customer service is a high priority and strongly emphasizes its significance. Serves as a role model for others.
- Provides regular telephonic support to program directors and coordinators on all tabs in the residency management system and ACGME websites.
- Actively participates in Marketing and Outreach endeavors.
- Seeks opportunities for professional growth and development through participation in relevant conferences, professional committees (i.e. Med Hub conferences, AAMC, ACGME) and continuing education activities.
- Networks with colleagues and remains knowledgeable about current trends in Graduate Medical Education.
- Identifies and assumes responsibility for on-going learning needs by completing a minimum of two new learning opportunities available through Corporate Training and Development.
- Willingly explores and implements new industry standards in order to strive for higher quality measures.
- Works with the Financial Analyst and Assistant DIO in preparation of the annual budget including statistics.
- Strives to reduce costs by appropriate use of equipment and utilization of supplies.
- Appropriately schedules staff to control overtime expenditure.
- Ordering supplies and equipment, work with vendors on best process.
While the position will work in a normal office environment, travel to the various hospitals and work locations will be necessary. Work hours will vary from time to time depending upon the needs of the business. Regular and predictable on-site attendance is required for this position.
Qualifications
- Minimum Required: Bachelor's Degree
- Preferred: Master's Degree
- Performance Improvement certification preferred.
- Minimum Required: 3 - 5 Years equivalent experience
- Preferred: 6 - 10 Years equivalent experience
- Knowledge of health care, GME and human resources terminology preferred.
- Strong Informational Systems and technology background.
- Background in healthcare preferred.
- Must have excellent interpersonal skills and the ability to collaborate with other disciplines.
- Proficient in Microsoft Office; must have proficiency in Excel.
