Location: Rahway, New Jersey
Job Type: Full-Time, Exempt
Lead Global Security Operations in a 24/7 EnvironmentInformation Network Associates, Inc. (INA) is seeking an experienced and strategic
Global Watch Desk Manager to lead our 24/7 security monitoring and intelligence operations. This role is responsible for overseeing a team of Watch Officers who monitor global security events, manage critical incidents, support travelers and employees worldwide, and deliver timely intelligence to key stakeholders.
The ideal candidate is a proven leader with experience in security operations, intelligence analysis, emergency management, or a related field. If you thrive in a fast-paced environment, excel at managing complex situations, and enjoy developing high-performing teams, we encourage you to apply.
Leadership & Operations- Lead and manage a 24/7 Global Watch Desk team responsible for monitoring worldwide security incidents.
- Provide oversight during critical incidents and coordinate response efforts across internal and external stakeholders.
- Ensure timely escalation of incidents and effective communication with leadership and security partners.
- Serve as an after-hours resource and provide on-call support as needed.
- Maintain operational readiness by managing staffing, scheduling, and coverage requirements.
Intelligence & Incident Management- Oversee security incident monitoring, response, and traveler wellness checks.
- Conduct and supervise open-source intelligence (OSINT) research and analysis.
- Develop intelligence products and executive-level communications regarding emerging threats and security events.
- Partner with threat management and security teams to identify, assess, and mitigate risks.
Process Improvement & Quality Assurance- Develop, document, and enhance Watch Desk procedures, workflows, and Standard Operating Procedures (SOPs).
- Lead post-incident reviews and implement lessons learned.
- Ensure consistent, accurate, and professional intelligence reporting.
- Identify opportunities for automation and operational efficiency.
- Work with internal IT partners to maintain and enhance the team's workflow management database, ensuring reliability, usability, and data integrity, and develop tools for other needs.
- Be intimately familiar with all vendor platforms and encourage team members to use the most appropriate tools for each operational objective
- Provide after-hours on-call support and serve as a resource for Watch Officers requesting guidance on incidents and input triage
Team Leadership & Development- Recruit, train, mentor, and develop Watch Officers.
- Conduct performance evaluations and provide coaching and feedback.
- Foster a culture of accountability, analytical rigor, and continuous improvement.
- Ensure compliance with training, certifications, and company policies.
Education, Experience and Skills- Bachelor's degree in a related field or equivalent combination of education and experience, Master's degree preferred.
- Minimum of 7 years of progressively responsible experience in intelligence, security operations, threat monitoring, emergency management, or a related field.
- Experience working in 24/7 or mission-critical operational environments.
- Experience managing security operations centers, intelligence watch centers, or global security teams.
- Knowledge of international affairs, geopolitical risks, and global security environments.
- Strong analytical, decision-making, and problem-solving skills.
- Excellent written and verbal communication skills.
- Experience with incident management systems, OSINT tools, and security intelligence platforms.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to manage high-pressure situations with professionalism and sound judgment.
- Valid driver's license and reliable transportation.
Benefit include:- Competitive salary
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Collaborative and mission-focused work environment
Apply TodayIf you have a passion for intelligence, security operations, and leading high-performing teams in a dynamic global environment, we'd love to hear from you.
