The Global Trainer for Unity (ServiceNow) plays a key role in the global rollout of the ServiceNow platform. This position is responsible for delivering engaging, high-quality training sessions that enable end users, process owners, and support teams to adopt the new system efficiently. The trainer will collaborate closely with process leads, the training development team, and local deployment teams to ensure consistent and effective training delivery across all regions and business units worldwide.
Key Responsibilities
- Deliver Training Globally:
Facilitate interactive, role-based training sessions (virtual and in-person) for end users, key users, and local trainers as part of global deployment waves. - Train-the-Trainer (TTT):
Conduct TTT sessions to equip regional and country-level trainers with the knowledge and tools needed to deliver localized training effectively. - Curriculum Execution & Feedback:
Deliver training aligned with the global Unity curriculum. - Support Localization Efforts:
Partner with country deployment teams to adapt materials and delivery methods to local business processes, languages, and regulations. - Collaborate with Program Teams:
Work closely with the global Unity deployment team, change management, and communications functions to ensure training aligns with deployment timelines and readiness milestones. - Measure & Report Training Effectiveness:
Monitor attendance, learner engagement, and post-training feedback to assess effectiveness and recommend improvements. - Ongoing Support & Reinforcement:
Support go-live readiness, post-go-live hypercare, and refresher training sessions as needed.
Qualifications
Education & Experience
- Bachelor’s degree in Business, Information Systems, Education, or related field (Master’s preferred).
- 5-8+ years of experience delivering technology training in a global environment.
- Prior experience with ServiceNow or a similar ITSM/ESM platform strongly preferred.
- Experience working in large-scale, multi-country rollout projects.
Skills & Competencies
- Strong knowledge of adult learning principles and digital learning delivery methods.
- Excellent facilitation, presentation, and communication skills in English (additional languages a plus).
- Ability to simplify complex technical concepts for diverse audiences.
- Skilled in virtual training tools and LMS systems.
- Ability to manage multiple priorities and collaborate across time zones.
- Culturally aware and comfortable working in a global, matrixed organization.
- High Proficiency in English; additional languages a plus
- Ability to support role during U.S. East Coast Hours
- Ability to Travel 30%
The base pay range for this position is:
$89,220 - $122,672
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
