Information About Team and Role

The Global Solutions Delivery team is the engine driving the scaling, expansion, and execution of established platform capabilities across the Google Operations Center (GOC) network. As the Global Solutions Delivery Lead, you own the "1 to 100" phase of the lifecycle. In this role, you will use validated frameworks to drive incubation expansions globally. You will lead end-to-end operational coordination for our proprietary AI workflow automation platform, manage programmatic platform outreach, and execute targeted use-case strategies to maximize technology reach and user adoption across all global sites.

The base salary range for this full-time position is $93,600 - $112,300 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.

Position Responsibilities

• Drive global user adoption and engagement by launching structured use-case strategies and targeted demo outreach.
• Establish regional feedback loops to capture daily operational bottlenecks and turn user friction into immediate product insights.
• Optimize platform usability by systematically gathering user feedback across global sites to eliminate operational friction
• Standardize global expansion workflows by designing end-to-end operational blueprints, including SOPs, process flows, and RACI matrices across GOC regions using existing GOC frameworks

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years experience in program management, operational delivery or technology deployment
• Experience supporting or managing multi-regional platform rollouts, software adoption frameworks, or scaled workflows.
• Experience establishing operational metrics (KPIs) and managing continuous feedback/quality assurance loops between regional operations and platform teams

Preferred Qualifications

Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:

• Success executing rollouts of enterprise software, proprietary platforms, or AI-driven productivity tools across global regions.
• Proven ability to translate regional operational friction and field insights into technical feature requirements for engineering teams.
• Experience designing user-adoption strategies, including structured demo outreach and regional training initiatives.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences