Help protect our people, places, and operations around the world. As a GSOC Lead Analyst, you will bring calm, sound judgment, and expert coordination to high-impact security and life-safety events. You will guide shift-level response in a fast-moving, 24/7 environment, partner across the enterprise, and help the team learn and improve after every event.
Responsibilities- Lead the full incident lifecycle, from detection and validation through triage, response, escalation, stakeholder updates, and post-incident records.
- Serve as the senior shift resource and provide clear decision support during urgent or complex events, without direct supervisory authority.
- Serve as the GSOC Supervisor and direct contract personnel to support coverage, continuity, and time-sensitive decisions.
- Turn security, travel, geopolitical, criminal, and natural-hazard information into practical recommendations for enterprise partners.
- Deliver timely incident alerts, executive updates, situation reports, and requests for emergency support.
- Partner with Global Security and Aviation, Human Resources, Legal, Corporate Communications, Facilities, Business Continuity, and Information Technology during critical events.
- Strengthen GSOC performance by reviewing incident records, intelligence products, operator communications, and mass notifications for quality and accuracy.
- Use dashboards, service measures, and operational reports to spot gaps, recommend improvements, and support data quality.
- Help build team readiness through operator training, scenario exercises, knowledge checks, drills, and coaching.
- Monitor GSOC system health, address issues within approved authority, and escalate concerns to technology teams, facilities partners, or vendors.
- Support after-action reviews, corrective actions, audits, technology upgrades, process redesign, and program improvements.
- Perform other duties as assigned
Required Qualifications- 10+ years of progressive experience in corporate security operations, emergency management, a GSOC, command center, public safety, or a similar 24/7 setting.
- 5+ years of experience providing operational leadership, incident coordination, training, or senior-level support in a control center or similarly complex setting.
- Advanced knowledge of incident management, critical-event communication, escalation protocols, and physical security technologies.
- Demonstrated skill in threat intelligence, geopolitical risk assessment, crisis management, and approved open-source research.
- Experience using dashboards, analytics, service measures, and reports to improve operational performance.
- Clear written and verbal communication, strong judgment, discretion, and the ability to manage competing needs during fast-changing events.
- Proficiency with Microsoft 365, collaboration tools, incident management platforms, and common GSOC technologies.
- Ability to work assigned nights, weekends, and holidays; support a 24/7 operation; join an on-call rotation; and assist with emergency response exercises and urgent needs.
Preferred Qualifications- Associate degree or higher in criminal justice, emergency management, security management, intelligence studies, or a related field.
- Experience supporting travel risk, employee safety, facility security, business continuity, technology implementation, system upgrades, or process improvement.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 73,900 - 123,100 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
