Job Purpose

This role owns multi-region strategic key accounts (>€50M portfolio) and sets multi-year partnership roadmaps that deliver profitable growth and innovation. It leads high-stakes negotiations with complex terms and optimizes pricing/margins at a portfolio level. The Key Account Director aligns internal stakeholders across functions and regions to meet customer commitments reliably. By building board-level trust and disciplined governance, the role strengthens enterprise relationships and long-term resilience

Know How:
• Knowledge of packaging products and solutions, multi-region roadmap governance, account management tools, and CRM systems.
• Understanding of sustainability practices, compliance requirements, and market trends.
• Strong relationship management, matrix leadership, negotiation and influencing skills.
• High level of continuous improvement and project management expertise.
• MBA/Master's in Sales or Marketing; 10-15 years of account management or customer-facing experience.

Problem Solving
• Resolves complaints, quality issues, and operational inefficiencies.
• Applies pricing and portfolio governance, legal/risk frameworks, quality and sustainability standards.
• Adapts solutions to customer-specific needs and market shifts.
• Handles complex long-term contractual structures affecting profitability.

Accountability
• Customer retention, revenue & margin growth, roadmap delivery, talent management.
• Oversees AM/KAM teams and a portfolio of >$100M.
• Influences KPIs such as customer satisfaction, on-time delivery, forecast accuracy, roadmap KPIs, and customer quality metrics.

Job Context & Complexity
• Operates in a fast-changing, competitive, multi-region environment.
• Manages cross-functional coordination across multiple plants/sites.
• Addresses high customer customization and global-account complexity.

Required Qualifications & Experience
• MBA, Master's degree in Sales, Marketing, Business Administration, or related field.
• 10-15 years of progressive experience in key account management or strategic commercial roles ideally with a strong technical background in the packaging industry
• Proven track record managing multi-region or global strategic accounts with significant revenue impact (>$50M portfolios).
• Expertise in negotiations, pricing governance, and long-term contractual structures.
• Leadership experience
• Understanding of packaging solutions, sustainability requirements, compliance frameworks, and market trends.
• Experience in matrix organizations across regions.
• Proficiency with CRM tools.
• Continuous improvement mindset; Lean/Six Sigma exposure preferred.

Additional Information

This role is essential for long-term strategic account governance, cross-region consistency, and enterprise value creation.

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)