Position Overview
The Global IT Endpoint Administrator is responsible for managing and supporting Edgewell's mobile device management (MDM) platforms to enhance endpoint experiences for the organization. The Global IT Endpoint Administrator will also provide technical assistance and guidance to end users, troubleshoot issues, and ensure compliance with global IT policies and standards. Additionally, the Global IT Endpoint Administrator will contribute to the innovation and enhancement of the overall digital experience for the organization, by identifying and implementing new technologies, solutions, and best practices.
This role will be in proximity to one of Edgewell's main office locations with a hybrid model: Shelton, CT; St. Louis, MO; Allendale, NJResponsibilities
- Administer, configure, and monitor the MDM platforms (Kandji and Intune) for macOS, iOS, Android, and Windows devices.
- Enroll, provision, and deploy devices to end users; manage device profiles, policies, and security settings.
- Perform regular audits and reports on device inventory, compliance and usage.
- Provide technical support and troubleshooting for endpoint-related issues and escalate complex problems to the appropriate teams through ServiceNow.
- Collaborate with other IT teams and stakeholders to ensure alignment and integration of MDM solutions with other IT systems and services.
- Research and evaluate new MDM features, tools, and best practices to provide recommendations for improvement.
- Document and update MDM processes, procedures, and knowledge base articles.
- Train and educate end users and technical teams on MDM policies, procedures, and best practices accordingly.
- Identify and implement new technologies, solutions and best practices to enhance the digital experience for the organization.
- Participate in digital experience projects and initiatives including but not limited to: AI tool implementations, ServiceNow experience enhancements, onboarding experiences and digital experience monitoring (DEM).
- Stay updated on the latest trends and developments in digital experience and share insights and learnings with the IT team.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience.
- 3+ years of experience in MDM administration, preferably with Kandji and Intune.
- Strong knowledge of MDM concepts, standards, and best practices.
- Proficient in macOS, iOS, Android, and Windows device management, configuration, and troubleshooting.
- Experience with scripting languages such as PowerShell, Python, or Bash.
- Excellent communication, collaboration, and problem-solving skills.
- Ability to work independently and as part of a team.
- Ability to prioritize and manage multiple tasks and projects.
- Ability to learn new technologies and adapt to changing environments.
- Passion and curiosity for digital experience innovation.
The salary range for this position is $96,000-$144,000 Compensation for this position varies based on a range of equal opportunity factors, including but not limited to role scope, level of experience, relevant skills, education and credentials, external and internal benchmarks for equivalent roles and experience, business sector, and geographic location. Compensation decisions are based on the specific facts and circumstances of each case. In addition to base salary, the total rewards package may also include, for eligible roles, bonus, and long-term Incentive. Edgewell offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Your Talent Acquisition Partner can provide additional details regarding total rewards offerings and the applicable salary range for the relevant location(s) during the hiring process.
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