What you can expect

We are in search of a Global Head of Solutions Engineering,based in Boston, MA, to lead and scale our Solutions team for Workvivo, part of Zoom. This is a strategic leadership role at the intersection of technology, sales, and customer value. You'll partner directly with Sales and GTM leaders to guide prospects and customers through their journey to realize the full potential of our platform, and you'll redefine how Workvivo demonstrates value throughout the sales cycle, up-levels product demonstrations to become a competitive advantage, and converts customer insight into strategic advantage.

Responsibilities

• Architect and evolve Workvivo's AI-focused GTM strategy in partnership with Sales and Marketing leadership, driving growth through market transitions, category shifts, and expansion opportunities.

• Partner with Sales to accelerate pipeline generation, develop winning account strategies, and deliver net-new customer acquisition and expansion revenue.

• Lead and scale a high-performing, globally distributed Solutions Engineering organization by attracting, developing, and retaining exceptional talent while fostering a culture of excellence and AI adoption.

• Transform how Workvivo demonstrates value throughout the sales cycle, establishing product demonstrations and technical storytelling as a sustainable competitive advantage.

• Influence Product Strategy and roadmap prioritization by translating customer insights, competitive intelligence, and market trends into actionable recommendations.

• Lead executive engagements and represent Workvivo as a thought leader in Employee Experience and AI, strengthening our position as the market-leading AI-native Employee Experience Platform.

What We're Looking For

• Have 10+ years of experience in Solutions Engineering, Pre-Sales, or Technical Consulting leadership within high-growth SaaS or enterprise technology environments, including at least 3 years in a senior leadership role.

• Have proven success scaling and elevating high-performing Solutions Engineering organizations in fast-growth environments.

• Have demonstrated experience architecting GTM strategies through platform expansions, category creation, and AI-driven market transitions.

• Have a track record of shared accountability with Sales for revenue outcomes, including ownership of commercial targets.

• Have global leadership experience across multiple regions and customer segments, including Enterprise and Mid-Market organizations.

• Have deep expertise in cloud, SaaS, and AI technologies, with the ability to translate technical capabilities into business outcomes for executive audiences.

• Strong executive communication, presentation, and stakeholder management skills, with experience influencing both customer decisions and product strategy.

• Strategic, execution-oriented, and collaborative leadership style, with a passion for building teams, driving transformation, and raising performance standards.

• Work from our Boston, MA office 3 days per week (hybrid schedule).

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.