Position Description

The Global Head of Solutions Engineering is a strategic, customer-obsessed leader responsible for building, mentoring, and scaling a world-class Solutions Engineering organization. This role owns the technical customer journey end-to-end-from first demo through onboarding and post-sales success-while partnering closely with Sales, Product, Engineering, and Customer Support.

This is a hands-on leadership role for someone who can operate at altitude while still rolling up their sleeves. You'll set the technical vision, define best practices, and build a high-performance SE team that delivers differentiated value, accelerates revenue, and creates long-term customer advocates.

At Lumana, Solutions Engineers don't just support sales-they own the customer relationship.

Compensation & Leveling

We are hiring at the Manager or Director level, with scope and leveling calibrated to the individual's experience, leadership impact, and near-term business priorities.

GHSE I / GHSE II

Base Salary: $150,000-$220,000

Variable Compensation: 20-30%

Total On-Target Earnings: $180,000-$280,000, depending on level and experience

Location & Travel

This is a remote role, with some travel for team meetings and conferences.

Responsibilities

Leadership & Team Development

• Build, lead, and scale a global team of high-impact Solutions Engineers with a strong culture of accountability, curiosity, and continuous learning
• Define clear career paths, performance metrics, and development plans for SEs at every stage
• Inspire a self-learning culture where engineers proactively share knowledge-written and verbal-across the organization
• Establish onboarding, certification, and enablement programs that accelerate time-to-impact

Customer & Technical Excellence

• Own technical discovery, solution design, demos, and onboarding across enterprise customers
• Translate customer needs into clear, actionable technical requirements for Product and Engineering teams
• Ensure solutions align tightly to customer outcomes, value realization, and long-term success
• Deliver compelling technical narratives tailored to industry-specific use cases and buyer personas

Go-To-Market & Cross-Functional Partnership

• Partner with Sales, Product, Marketing, and Customer Success to define and execute GTM strategy
• Support strategic and executive-level sales opportunities, including complex solution design and RFPs
• Build repeatable demo frameworks, partner enablement programs, and best-in-class technical assets
• Drive technical strategy aligned to revenue goals, pipeline conversion, and customer satisfaction metrics
• And other duties assigned.

Qualifications
Experience & Background

• 10+ years in senior technical pre-sales, solutions engineering, or solutions architecture roles within Enterprise SaaS
• Proven experience building and scaling pre-sales or SE organizations in high-growth environments
• Bachelor's degree in a technical discipline (Computer Science, Networking, IT, Cybersecurity, Systems Engineering, or related)
• Prior experience in technical support engineering or IT roles (professional or internship experience accepted)

Technical Expertise

• Strong understanding of networking fundamentals: HTTP/HTTPS, TLS, TCP/IP, DNS, NAT, DHCP, VLANs, firewalls, PoE, Ethernet, and wireless (802.11)
• Experience working with Linux environments, APIs, and scripting or programming languages (Python preferred)
• Ability to clearly communicate complex technical concepts to both technical and non-technical audiences

Leadership Traits

• Customer-first mindset with a bias toward action and outcomes
• Exceptional problem-solving skills and attention to detail
• Comfortable operating in fast-paced, ambiguous environments
• Industry certifications are a plus (CCNA/CCNP, CWNA, Security+, Network+, CEH, MCSE, etc.)

Hiring Philosophy

• We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
• We aim to provide both product & industry expertise whenever we interact with prospects and customers.
• We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.
• We value a strong sense of ownership, principled thinking over experience, and thoughtful communication.

What We Offer

We believe great talent deserves great support. Here's how we invest in you:

• Competitive Pay: Strong base salary + uncapped commission
• Equity & Upside: Own a piece of what you're building
• Tools that Work for You: We arm our team with top-tier tech and modern sales tools-so you can focus on closing, not admin
• Remote-First Flexibility: Work from where you're most effective, with teammates around the globe
• Product Influence: Your voice matters-sales feedback directly shapes our roadmap

For U.S.-Based Teammates:

• Health & Wellness: Full medical, dental, and vision coverage
• Time Off: 15 days PTO, sick time, and paid holidays
• Financial Benefits: 401(k) with employer match + meaningful equity
• Parental Leave: Paid time off for growing families
• Home Office Setup: Stipend + high-performance gear so you're set up to win