The RoleWe are looking for a strategic, agile, and culturally fluent Global Head of Human Resources to architect and lead our global HR operations. You will not be managing a traditional corporate, salaried workforce. You will be the champion for a large, globally distributed, and high-volume hourly call center team. We need a builder who thrives in a high-growth startup environment and can expertly balance scaling global operations with maintaining an exceptional, engaging remote culture.
Key Responsibilities- Global Talent Strategy: Oversee high-volume recruiting and rapid onboarding across the US, LatAm, and the Philippines to meet dynamic client demands.
- Management: Execute performance management, compensation planning, and retention strategies specifically tailored to hourly, remote call center professionals.
- Tech & Automation Enablement: Partner with our operations and tech teams to integrate tools that streamline HR workflows.
- Global Compliance: Navigate international labor laws, payroll complexities, and cultural nuances. Manage relationships with vendors to ensure flawless operational compliance in all operating regions.
- Systems Optimization: Lead the evaluation, implementation, and optimization of our HRIS tools.
- Culture & Engagement: Drive asynchronous communication best practices and remote engagement initiatives that make our globally distributed team feel connected, valued, and empowered.
What You Bring to the Table- Extensive Leadership Experience: 10+ years of progressive HR leadership, ideally within a BPO, or fast-scaling remote startup.
- Hourly & Global Expertise: Proven track record of managing a large, distributed hourly workforce across multiple time zones, specifically with deep knowledge of the LatAm and Philippine labor markets.
- Startup Agility: You are highly adaptable, comfortable with ambiguity, and possess a "builder" mentality. You know how to pivot quickly and execute without relying on bloated corporate infrastructure.
- Operational Mindset: You view People Operations as a direct driver of business outcomes, customer LTV, and agent resolution rates.
- Data-Driven Decision Making: Strong ability to leverage workforce analytics to curb attrition, improve labor efficiency, and forecast talent needs.
- HRIS Fluency: Deep familiarity with modern HR tech stacks. Knowledge of UKG is a strong plus.
What We Offer- True Autonomy: The opportunity to build and shape the People function of a rapidly growing global company from the ground up.
- Ultimate Flexibility: A 100% remote, work-from-anywhere (within the US) environment.
- Competitive Compensation: A strong base salary and comprehensive benefits tailored for a modern workforce.
- Dynamic Culture: A fast-paced, low-ego, and highly collaborative executive team that values innovation and speed.
